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Premium Research Mar 2026
... AI agents offer HR new ways to boost productivity, enhance the employee experience and transform decision making. They hold great promise, but they’re not the miracle cure. This video helps CHROs separate hype from where agents deliver real HR value and explore how to strategically deploy AI agents. ...

Analyst(s):   Stephanie Clement
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Research Mar 2026
... depth. Enterprise applications leaders can use these resources to find the best CRM solutions for their marketing, sales, customer service, customer experience and digital commerce business units. Analysis Research Highlights Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Ilona Hansen   |   Olive Huang
Research Jan 2026
... Access Insights Already a Gartner client? Companies with over 5,000 employees will experience the highest growth in IT spending in 2026 at 15.4%, primarily due to the significant impact of the increased investment on AI servers by hyperscalers. Overview Table of Contents for Download Attachment List ...

Analyst(s):   Megan Fernandez   |   Arunasree Cheparthi   |   Pankaj Verma   |   Adrian O'Connell   |   Christian Canales   |   Grigory Betskov   |   Suzie Low   |   Neha Sethi   |   Rishi Padhi   |   Amarendra .
Research Mar 2026
... Insights Already a Gartner client? Claude Cowork signals a shift in enterprise software, combining agent skills and headless SaaS to reshape user experience, interaction, differentiation and value. Not yet fully enterprise-ready, it shows how software may be built, run and consumed over the next three ...

Analyst(s):   Kumar Dhir
Research Jan 2026
... customer time to value, create customer doubt in their purchase decision, and can drive churn. Leaders of service and support should create onboarding experiences that transform new customers into successful ones. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Jennifer MacIntosh   |   John Quaglietta
Premium Research Mar 2026
... Increasingly, organizations want to convert analytics use cases from dashboards to GenAI-fueled natural language query (NLQ) experiences. This research provides a checklist for analytics specialists to select, build and optimize a semantic layer for NLQ, with considerations for accuracy, performance, ...

Analyst(s):   Georgia O'Callaghan
Premium Research Feb 2026
... CHROs must go beyond pilots and lead HR’s transformation to an AI-infused operating model — unlocking greater productivity and improved employee experiences. Use this three-step playbook for tools, templates and key insights to prepare HR’s AI transformation. How to Use This Presentation Board Briefing ...

Analyst(s):   Zach Friedman   |   Hanne Nieberg
Announcement May 12 2025
... buyers experience buying group relevance, they are three times more likely to report a high-quality deal. This highlights the importance of prioritizing shared interests and goals over individual buyer priorities. Gartner clients can read more in Navigating Personalization Challenges in Buying Groups. ...
Webinar On-Demand
... opportunities for data and analytics (D&A) service providers to help organizations enhance operations, improve customer experience and increase revenue. According to the Gartner 2024 Digital Business Buying Drivers Survey, 59% of buyers plan to boost AI services spending by 19.4% on average over the next year, and ...

Analyst(s):   Christopher Marshall   |   Ben Fieselmann
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