... including Press Ganey’s previous acquisition of InMoment, consolidates the VoC market, intensifies vendor risk, and accelerates AI-driven healthcare experience innovation. Gartner Research ...
Analyst(s): Deborah Alvord | Michael Maziarka | Brad Fager | Chad Storlie | Maria Marino
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... Fresh insights on emerging trends On 4 May 2026, Microsoft will enable Anthropic’s Claude models as part of Microsoft 365 Copilot’s new in-office app experience. This builds on its 7 January 2026 announcement that Anthropic is a subprocessor and operates within Microsoft’s compliance boundary. However, Anthropic ...
... infrastructure and IT operations must balance the degree of control and flexibility across diverse end-user devices, ensuring each type enhances the employee experience while meeting procurement, financial, regulatory, security and operational requirements. This report zooms out to avoid missing key steps in a device ...
... third-party access, available as extensions to existing browsers or full-stack solutions. Cybersecurity leaders must balance security and end-user experience when evaluating vendors in this rapidly evolving market. Overview Strategic Planning Assumption(s) Market Definition Market Description Market Direction ...
Analyst(s): Evgeny Mirolyubov | Max Taggett | John Watts
... Gartner research shows that the customer demand for GenAI features is not clear cut. This document provides strategies for banks to enhance customer experience and prepare for future GenAI adoption by addressing technical barriers, even if immediate implementation is not planned. Insights at a Glance Issue ...
Analyst(s): Sophia Palmstedt | Jonathan Jackson | Van To
... market has splintered, which creates new challenges for the majority of enterprise buyers. As vendors shift their focus to AI, most enterprises will experience higher costs, longer lead times and lower quality. Heads of I&O must take action to sustain reliable and automated data center networks. Overview ...
... global enterprises. Former VP and CIO at Stanley Black & Decker, with extensive experience in the Hospitality, Manufacturing, and Technology sectors. Leslie Scott, a Gartner Executive Partner, brings over 25 years of experience guiding Fortune 500 organizations through digital and AI transformation. Leslie ...
... seeking to improve their brand’s customer experience (CX). The best digital marketing teams effectively use CX journey mapping activities to uncover the most effective ways to keep and grow customers and convert them into vocal advocates. Download the Gartner Buy/Own/Advocate Framework to: Understand your ...
... roadmap explicitly ties automation, efficiency and potential headcount displacement to clear financial outcomes. Learning how to approach build‑versus‑buy decisions for finance AI solutions. Understanding where vendor capabilities lead or lag CFO expectations helps determine which capabilities are best ...