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Premium Research Jun 2025
... A digital employee experience strategy is crucial for identifying and eliminating digital friction that hampers workforce productivity. IT leaders can use these four actions to kickstart their journey to become a digital enabler and create a superior digital employee experience. More Detail Gartner Recommended ...

Analyst(s):   Dan Wilson   |   Lina Al Dana   |   Tori Paulman
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Premium Research Sep 2025
... The candidate experience today is better defined as a set of experiences that span across weeks or months — not days. CHROs can use this research to understand which moments have the most consequence and what to prioritize with recruiting leaders and their teams. Overview Conclusion Gartner Research ...

Analyst(s):   Skye Hartsoe
Premium Research Sep 2025
... Digital friction and fragmented employee experiences quietly erode your organization’s ability to keep top talent. Discover how application leaders who center experience boost workforce productivity, unlock AI’s value, and strengthen IT’s strategic role to secure your organization’s talent edge. Overview ...

Analyst(s):   Tori Paulman   |   Chris Ng
Research January 28 2026
... 12 CIOs pivot towards making more specific changes, innovation is blooming in targeted areas such as infrastructure, process efficiency, student experience, and teaching methodologies. Examples of innovation in each area are illustrated below. Delivering successful innovation requires a balance of curiosity ...
Research January 28 2026
... disruptions. Utilize this trends research to advise the business on how to grow profitability by investing in technology to implement immersive experiences, optimize margin and create new revenue streams. Complete the form to get your free copy. ...
Research Mar 2026
... navigate with clarity, transparency, and grounded expectations. This research guides leaders in shaping messages and actions that center employee experience, reduce resistance, and accelerate AI value. Insights at a Glance Impact Brief Actions Cautions How to Execute Success Measures Gartner Recommended ...

Analyst(s):   Helen Poitevin   |   Shanna Grafeld   |   Gabriela Vogel   |   Caroline Hewings   |   Tori Paulman   |   Rob O'Donohue   |   Mary Mesaglio
Research Jan 2026
... Access Insights Already a Gartner client? The emergence of agentic commerce and stablecoins is changing the traditional digital commerce payment experience. Digital commerce leaders responsible for online and mobile payments should use this Market Guide to understand this complex, rapidly evolving market ...

Analyst(s):   Peter Ryan   |   Debbie Buckland
Research Jan 2026
... SDLC. Software engineering leaders can use this research to progressively resolve systemic bottlenecks and reimagine the SDLC by augmenting human experience and automating away inefficiencies. Insights at a Glance Strategic Planning Assumptions Why You Should Care Actions Actions and Cautions Adopt a ...

Analyst(s):   Brian Minning   |   Bill Blosen   |   Mark O'Neill   |   Manjunath Bhat   |   Philip Walsh
Research Jul 2025
... Security Integrations Advanced Features Conversational Experience Enterprise-Grade Capabilities Customer Success Orientation Global Footprint Developer Orientation Basic Communications Advanced Voice Communications Conversational Customer Experience Multinational Organizations Use Video Inclusion Criteria ...

Analyst(s):   Ajit Patankar   |   Lisa Unden-Farboud   |   Pankil Sheth   |   Manoj Bhatia
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