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Premium Research May 2025
... Payers continue to invest in technologies and AI to optimize experiences, improve health outcomes and reduce the cost of care. Payer CIOs can use these insights to inform their AI and technology strategy to create differentiated experiences for consumers, while executing their business objectives. Overview ...

Analyst(s):   Faith Adams
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... and industry expectations An overarching elevator pitch with compelling reasons to buy Corporate marketing collateral with clear messaging of the unique value proposition Intuitive online customer onboarding experience Tangible results, including reduction of procedural implementation time, increased ...
Premium Research Oct 2025
... advancing their AI strategies and investments, focusing on improvements in operational efficiency, employee productivity, and patient and clinician experiences. This presentation collates Gartner’s essential AI research into a comprehensive guide for healthcare provider CIOs. Gartner Research ...

Analyst(s):   Saru Mehta
Premium Research Nov 2025
... AI is accelerating the transformation of retail stores by enabling immersive experiences and streamlining operations. Retail CIOs should leverage AI-powered technologies for real-time insights, optimizing in-store execution, and improving operational efficiency, driving profitable growth. Gartner Research ...

Analyst(s):   Tom Nolan   |   Sandeep Unni
Article October 24 2025
... accountability by sharing personal experiences using AI tools. This could look like AI upskilling in personal development plans, and actively participating in learning events or pilot programs alongside teams. Set manager expectations to build learners’ psychological safety. Leaders must buy into the vision of AI ...
Research Nov 2025
... education CIOs must assess SIS maturity and strategic alignment before modernization. Delaying modernization risks compliance gaps and poor student experience. Use this guide to map your institution’s pathway to SaaS SIS adoption. Gartner Research ...

Analyst(s):   Grace Farrell   |   Robert Yanckello
Premium Research Nov 2025
... sophisticated, making cloud WAAP platforms essential for protecting web applications and APIs. Cybersecurity leaders can learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading Gartner Research ...

Analyst(s):   Peer Community Contributor
Research Nov 2025
... Access Insights Already a Gartner client? Balancing high containment with exceptional customer experience has long challenged customer service and support leaders. This note illustrates how layering new technologies on top of existing capabilities can eliminate the trade-off. Gartner Insights Abstract ...

Analyst(s):   Jason Bridge
... shared our newly published report on why software buyers experience regret, revealing the following: 96% of buyers start with a shopping list of potential software providers. 86% of buyers usually buy off that same list. 60% of buyers experience regret for one or more software products purchased in the ...
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