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Premium Research Aug 2024
... Business-led buying and self-service procurement are in demand from technically proficient IT stakeholders, who nevertheless need help with sourcing processes. IT sourcing and procurement leaders can meet this need by building an IT sourcing advisory desk. Gartner Research ...

Analyst(s):   IT Sourcing Procurement and Vendor Management Research Team
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Premium Research Jan 2025
... CIOs often struggle to gain buy-in for their IT strategy document. This one-minute video explains how CIOs can create a one-page version of their strategy to drive support and commitment across the enterprise. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Ian Cox
Research Aug 2021
... Many automotive companies are seeking ways to monetize their data assets. Although the market to buy data from vehicles is nascent, use cases are increasing, which could create an additional market for companies with connected vehicle fleets. Gartner Insights Abstract ...

Analyst(s):   Jonathan Davenport   |   Michael Ramsey
Premium Research Sep 2025
... Workforce Engagement Management Workflow Orchestration & Automation Customer Administration Portal Agent Experience and VAA Pricing and Contract Elasticity SLAs and Trust Center Customer Experience Channel Partner Program Real-Time Continuous Intelligence High-Volume Customer Call Center Digital Contact ...

Analyst(s):   Megan Fernandez   |   Pri Rathnayake   |   Jason Bridge   |   Drew Kraus   |   Pankil Sheth
Conference Highlight June 10 2026
... technology, and use AI and agents to scale execution responsibly.” “When personalization works, customers reward it by being more likely to pay a premium and buy more than they originally intended.” Journalists can receive additional information and/or request an interview with Ant Duffin by contacting Juliette ...
Premium Research Oct 2025
... Payment technology is experiencing an unprecedented era of change, and staying competitive depends on banks’ technology capabilities. Bank CIOs must adopt a composable payment architecture to effectively support the movement of all types of money in real time. Overview Gartner Recommended Reading Gartner ...

Analyst(s):   Thatcher Dunlap   |   Peter Ryan   |   Derek Frost
Premium Research Oct 2025
... Essential global industrial IoT platform criteria include specific industry experience, functionality, integration, scalability, user preferences, compliance, cost and vendor support. CIOs can use this Toolkit to make more informed industrial IoT platform purchasing decisions. When to Use Directions ...

Analyst(s):   Scot Kim
Research Oct 2025
... Access Research Already a Gartner client? Marketing leaders face mounting challenges in delivering personalized experiences, driving investment in content, analytics and orchestration tools. Product leaders targeting these buyers should prioritize solutions that enable marketers to meet evolving personalization ...

Analyst(s):   Mark Stanyer
Premium Research Nov 2025
... B2B CMOs must put the “market” back into their role. If you’re not championing market needs, outsmarting competitors, and elevating customer experience, you’re missing the mark. Marketing must lead with market insight rather than marketing metrics to earn trust as a strategic powerhouse. Gartner Research ...

Analyst(s):   Christy Ferguson
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