... planning (ERP) transformations. It outlines the suppliers used for ERP transformation, shifts in the resourcing of full-time equivalent (FTE) employees, experience with outsourcing partners, and lessons learned during the transformation. Overview Summary of Results Survey Results Detail Gartner Research ...
Analyst(s): Consult the Board Research Team
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... research, focused on understanding how people (B2B buyers and customers) buy and make decisions, especially in digitized environments. This includes topics like how buying groups conduct research, how online and offline experiences drive commercial outcomes, and how marketers can impact customer behavior ...
... The workplace experience application market is rapidly evolving with more enterprise-grade competition and new communication, collaboration and scheduling capabilities. Application leaders should use this research to guide their workplace management software investments. Overview Strategic Planning Assumptions ...
Analyst(s): Christopher Trueman | Tori Paulman | Sohail Majumdar
... Gartner’s research identified six customer experience practices that growth companies use. CMOs should embed these six CX practices to drive organizational growth: integrate CX strategy, use CX leaders, leverage VoC, integrate employee feedback and reward CX performance. More Detail Gartner Recommended ...
... Access Research Already a Gartner client? User experience continues to be disrupted by generative AI technologies and techniques. Software engineering leaders struggle to prioritize their efforts as the pace of innovation increases. Use this Hype Cycle to identify, explore and exploit specific UX innovations ...
Analyst(s): Frank O'Connor | Will Grant | Nabeeha Ahmed
... Gain Stakeholder Buy-In With These Cybersecurity Best Practices Start with framing it in a business context. By Paul Proctor Trade technology talk for a strategy that showcases cybersecurity value Nearly 40% of non-executive board directors identify cyber-risk investment as having the greatest positive ...
... Copilot Studio cautiously, as it is missing key features and can increase costs and governance efforts. Additionally, while it offers a more intuitive experience, it cannot support advanced developers and scenarios. Analysis Gartner Recommended Reading Evolving Insights History ...
... Communication service providers are progressing from AI chatbots and knowledge assistants to agentic AI automation to boost efficiency, performance and scalability outcomes. AI-focused vendors must demonstrate business value, not just technical prowess, to succeed in enabling outcomes that address c ...
... Consumers are already willing to use AI to support their insurance needs. Insurers need to modify their channel and customer strategy to effectively leverage AI, including as a channel and to enhance the chatbot, as well as support transactional straight-through processing and machine customers. Insi ...