... As customers demand low-effort check-out experiences, businesses must choose the right payment providers for their digital commerce platform. Application leaders responsible for payments can optimize customer experience and save time and money by asking vendors 12 key questions. Overview Introduction ...
Analyst(s): Dayna Radbill
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... As customers demand frictionless check-out experiences, businesses must choose the right payment providers for their digital commerce platform. Application leaders responsible for payments can optimize customer experience and save time and money by asking vendors 12 key questions. Overview Introduction ...
... Retailers and CG companies are seeking greater customer intimacy through loyalty, immersive store and pop-up experiences. This research guides executives on the strategy, benefits, business capability models, corresponding technologies and real-world examples of CX CORE. Gartner Research ...
Analyst(s): Hanna Karki | Michelle DeClue | Emma Mathison
... Access Insights Already a Gartner client? The digital experience platforms market crossed the $4 billion revenue mark in 2024, albeit at a single-digit revenue growth rate of 6.9%. The market dynamics continue to evolve, with users prioritizing cloud, interoperability and integration. Adobe continues ...
Analyst(s): Harshita Chibber | Varsha Mehta | Mike Lowndes | Kelli Smith
... AI is transforming the parcel industry, from network design to the customer’s postpurchase experience. Heads of logistics must convert AI-enabled benefits across the entire parcel life cycle and avoid missed opportunities to improve last-mile performance. Insights at a Glance Issue Impact Implications ...
... to replace expiring legacy technologies, meet new regulatory demands, and use AI for secure and personalized customer engagement. This note guides CIOs to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading ...
... rapidly shifting due to GenAI advancements and rising competition from nontraditional customer service providers. This note guides customer service and support technology leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner ...
... GenAI) is transforming technology experiences and impacting the enterprise communications life cycle. Communications service providers (CSPs) can leverage this report to grasp adoption trends, use cases, barriers and recommendations for enhancing customer experience through GenAI. Gartner Research ...
... IBM’s planned acquisition of Confluent, due to close in 2026, will impact their customers and the data integration tools and data management platforms markets. D&A leaders can use this research to review the implications of this acquisition and take actions to manage their data streaming portfolios. ...