... to you.” In preparation for it, application leaders must balance increased customer expectations with new channels and new technologies, which will help them focus on customer outcomes and deliver superior customer experiences. Scope Analysis Topics Planned Research Suggested First Steps Essential Reading ...
Analyst(s): Jason Daigler
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... making the right business choice. This research helps enterprise applications leaders use a total experience framework to navigate and evaluate technologies based on customer, employee and operational experience needs. Overview Introduction Analysis Gartner Recommended Reading Note 1: Table of Content Services ...
... Access Insights Already a Gartner client? Speech translation enables instant collaboration and access to new markets, improving customer and employee experience, operational efficiency, and accessibility. This report analyzes enabling technologies, key use cases, and risks associated with this emerging ...
Analyst(s): Gabriele Rigon | Bern Elliot | Adrian Lee | Manoj Bhatia
... Leading organizations are increasing revenue and improving customer experience by becoming more collaborative, unified and digital-optimized across all of their customer interactions. Application leaders must make strategic technology investments that transform digital selling functions. Overview Strategic ...
Analyst(s): Sandy Shen | Ilona Hansen | Aditya Vasudevan | Melissa Hilbert | Dayna Ford | Mark Lewis | Penny Gillespie
... Access Insights Already a Gartner client? Leaders often experience poor buy-in and increased change fatigue within their function when implementing mandated changes. These insights help leaders understand how to prioritize preparation and advocacy to better navigate these directives and recognize successful ...
... Seventy-two percent of customer service and support leaders experience buyer’s regret when investing in new technology. To avoid this, orient purchase decisions around achieving business outcomes, rather than securing the latest technical features and capabilities. Gartner Insights Abstract ...
... suboptimal commercial outcomes. This presentation provides a guide to solidify marketing and sales relationships by co-creating digital sales experiences that deliver on customer and enterprise goals. Overview Gartner Recommended Reading Gartner Research ...
... Gartner client? Heads of I&O should prioritize the employee experience to deliver more impactful and sustainable service desk improvements. Traditional metrics and technology-centric strategies often miss the critical human elements that shape customer satisfaction, operational efficiency and successful technology ...
... doing so often results in more complex and costly service journeys while failing to drive significant channel shift or improve CX. Simplifying your channel strategy can boost CX and ROI. Overview Analysis Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Benjamin Seesel | Christopher Sladdin | Van To