... operating capabilities that create a tighter integration of the enterprise and IT operating models and orchestrate superior, differentiated customer experiences. Stay tuned for this year's topic updates. How can I register for upcoming IT conferences and events? Start by finding the event that works ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Evolving customer expectations and economic pressures make retention a strategic imperative for sustainable, profitable growth. CSOs can leverage this research to learn essential, practical and actionable best practices to maximize renewal rates and customer retention efforts. Overview Introduction ...
... New customer fulfillment leaders struggle with limited influence, organizational silos and fragmented data, restricting their ability to champion customer satisfaction and business value. Building cross-functional partnerships, integrated data strategies and digital skills is critical for accelerating ...
... Customer references and success stories are uniquely capable of establishing market credibility, but getting customers to agree is challenging. Tech CEOs can use three steps to improve participation: communicate the benefits, use incremental “asks” and nurture long-term relationships. Overview Introduction ...
... outsourcing partnership can negatively impact CX, yield, budget and business continuity. This document outlines a three-step strategy for customer service and support leaders to ensure a secure and successful transition, minimizing operational and customer impacts. Overview Introduction Analysis Gartner ...
... Reduce Customer Uncertainty What matters most to customers? Most service leaders ask, “How do I provide a seamless experience across multiple customer service channels to better meet growing customer expectations?” But what service leaders should be asking is, “Which omnichannel benefits actually matter ...
... Gartner client? The number of IoT-enabled enterprise machine customers will grow by 31% to 2.6 billion in 2025 and will accelerate growth opportunities for technology and service providers over the next six years. By 2030, physical machine customers used by enterprises will be 7.2 billion with a six-year ...
Analyst(s): Don Scheibenreif | Peter Middleton | Kay Arnott
... Many customer service and support organizations are eager to contribute value to their enterprises beyond issue resolution. LinkedIn’s support organization deployed an AI agent that helps customers resolve issues and achieve success with LinkedIn’s monetized solutions. Case Overview Problem Critical ...
... progressive service and support leaders are looking beyond low-cost resolution. They are putting value at the center of everything they do. Helping customers not only resolves issues but also achieves outcomes, transforming the function into a true growth engine. Analysis Gartner Insights Abstract ...