... Cloud ERP for product-centric enterprises enhances operations by integrating supply chain, manufacturing and financial processes for improved efficiency. This note guides enterprise resource planning leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Rec ...
Analyst(s): Peer Contributors
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... Product leaders need to understand the AI strategies of the organizations they target. Game-changing AI should be targeted to aggressive buyers; everyday AI to those that are more cautious. This interactive tool provides a way to understand AI strategies across common segmentation attributes. Data In ...
... Startups that are not AI-native must retain clients amid recessionary pressures by using strong messaging that demonstrates value and addresses AI ethics and privacy concerns, while also building a long-term AI adoption strategy to achieve lasting competitive advantage. Overview Strategic Planning Ass ...
... Cloud web application and API protection services are security models that safeguard web applications and APIs from various runtime attacks. This note guides security and risk management leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Read ...
... Organizations continue to invest in customer service technologies, often in pursuit of broader CX improvement and digital transformation initiatives. This Hype Cycle will help customer service and support technology leaders assess the maturity and risks of customer service and support technologies. Analysis ...
... keynote delivered at Gartner Service and Support Connect 2025, this note highlights leaders’ most promising path to creating additional value for customers and the business. Gartner Research ...
Analyst(s): Jeffrey Schott | Kim Hedlin | Jennifer MacIntosh | Brad Fager | Christopher Sladdin
... How to Build a Successful Budgeting Framework for Your Customer Service & Support Strategic Plan Don’t kick-start your 2020 strategic plan without this step-by-step guide Do you know what capabilities are most critical for your strategy execution? Are you allocating resources, budget and capacity to ...
... Access Research Already a Gartner client? The shift of generative AI models to the device edge fundamentally alters the security risk profile, bypassing cloud controls and exposing intellectual property to new threats. To protect intellectual property and ensure regulatory compliance, product leaders ...
Analyst(s): Emerging Tech and Trends Security Research Team
... 93% of business buyers involve third parties in their software buying purchasing process, yet product marketing leaders often fail to account for this during journey mapping exercises. Addressing third-party involvement provides a more realistic view of behavior to define actions that will accelerat ...