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... Access Research Already a Gartner client? Monetized offers create new revenue streams and reduce expenses associated with costly service delivery. Customer service and support leaders responsible for revenue and retention can use Gartner’s service offer framework to create structure around the development ...
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The world is still coming to terms with the impact of COVID-19, which continues to change everything about life and work as we know it. We’ve read plenty about how tough life has been, but what positives have we gained? Below, our associates are sharing some of the good that has come from t ...
... Quality recruiting outcomes are at risk if poor interview processes introduce scheduling delays, unprepared interviewers, and worse, interviewer bias. Recruiting leaders should adopt AI-enabled interview technology to automate scheduling and improve engagement, preparedness and fair decision making. ...
... Access Research Already a Gartner client? Software engineering leaders are required to make digital products accessible to people with disabilities, yet the path to achieving this is often unclear, risking potential legal action. Start with accessibility scanning, and use this research to adopt access ...
... A lack of subject matter expertise in product management teams can have a negative impact on a product’s success. Product managers can confirm that impact through intelligent product and sales analysis and can rectify the situation through enhanced recruitment tactics. Overview Introduction Analysis Gar ...
... IT sourcing and procurement processes can be complicated and ambiguous, and the environment they are executed in is becoming more complex. IT sourcing and procurement leaders can follow this guidance to simplify the processes that stakeholders execute without compromising on efficiency or quality. Ga ...
Analyst(s): IT Sourcing Procurement and Vendor Management Research Team
... Many candidates are still open to other offers after they accept, putting their commitment to start the position at risk. To build and maintain candidate commitment, recruiting leaders can use these insights on how to signal that this is the right role, organization and team before they start. Gartne ...
... While the number of changes organizations face increases, employee willingness to support those changes has decreased. HR leaders must embed psychological safety into their change management approach so employees feel protected when engaging in change. Gartner Recommended Reading Gartner Research ...