... Client Story Navigating Supply Chain Disruption: Boosting Continuity and Growth Hear from Corinne Burrows, JTI's Vice President of Regional Supply Chain, as she shares their approach to navigating disruption through improved business continuity planning and a growth mindset. Related Gartner resources Ga ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Branded customer communities aid clients in adopting solutions and services, accessing support, and networking with peers via a digital experience. Revenue and retention leaders should use this research to identify B2B customer community platforms that can address their requirements and use cases. Overview ...
Analyst(s): Maria Marino | Chad Storlie | Ray Pun | John Quaglietta | Jennifer MacIntosh
... As customer preferences evolve and AI capabilities mature, service and support leaders need to understand how to think about the future and how their peers are addressing them in 2024: the problems self-service will solve, the impact of GenAI, and their role in fostering holistic customer journeys. ...
Analyst(s): Jason Barberio | Kim Hedlin | Brian Weber
... software in your categories, so you can reduce acquisition and retention costs. Orchestrate personalized experiences Run plays that break into deals, displace competitors, and retain customers considering alternatives. Identify in-market companies See who’s researching your software, your competitors ...
... CMOs responsible for direct-to-customer digital commerce strive to increase sales and deliver exceptional shopping experiences. Use this research to reduce customer frustrations by aligning D2C website experiences to customer preferences and behaviors. Overview Introduction Analysis Gartner Recommended ...
... Customer service and support leaders are heavily investing in technology to achieve critical business goals. However, most investments fail to deliver results. Whether managed by the business or IT, leaders must ensure their organizations get maximum value from these technologies. About the Speaker ...
...
In a recent interview, Kevin White, Recruiter, spoke about relocating to Southwest Florida. Besides Gartner, What was the main reason you moved to Ft. Myers (or the SW Florida region)? I have lived all over the state of Florida and the Fort Myers area is one of the nicest I have seen. You h ...
...
In a recent interview, Amy Rodriguez, Recruiting Coordinator Team Lead, spoke about relocating to Southwest Florida where our Fort Myers, Florida office is located. Besides Gartner, what was the main reason you moved to Ft. Myers (or the SW Florida region)? I couldn’t resist the beautiful w ...
...
In a recent interview, Steven Crudele, Senior Research Content Specialist, spoke about relocating to Southwest Florida where our Fort Myers, Florida office is located. Besides Gartner, What was the main reason you moved to the SW Florida region? I actually grew up in Orlando, and I had fami ...