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... discussions but this approach often overlooks the broader impact on value creation. According to Gartner, by 2027, 60% of labor hours in most jobs will experience disruption, making traditional full-time equivalent (FTE) centric business cases challenging to quantify. Join this complimentary Gartner leadership ...

Analyst(s):   Frances Karamouzis
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Premium Research Jul 2024
... Field service management products help field service providers inspect, install, maintain and manage customer equipment and systems. Customer service and support technology leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Methodology Gartner Research ...

Analyst(s):   Peer Contributors
Premium Research Jun 2024
... As service interactions move to digital channels, customer service and support leaders must find new ways to connect with and engage customers. Santander Bank uses a specialized platform to humanize the digital relationship, while maintaining its inherent efficiencies. Overview Analysis Gartner Research ...

Analyst(s):   Michael Rendelman   |   Van To
Premium Research Jan 2024
... Digital commerce platforms authorize selling and distributing of goods and services through interactive self-service. These platforms provide critical information to make buying decisions easier. Application leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Ga ...

Analyst(s):   Peer Contributors
Premium Research Apr 2024
... Access management platforms oversee access controls for applications by implementing user authentication measures and providing identity context for cybersecurity tools. Security and risk management leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Rec ...

Analyst(s):   Peer Contributors
Premium Research May 2024
... Product leaders not aligned with sales leader priorities risk miscommunication, missed opportunities and inconsistent market messaging. This presentation is designed to help vendors learn more about the priorities of sales leaders to better align their GTM strategy to sales functions’ goals. Gartner ...

Analyst(s):   Tech Buying Behavior Research Team
Premium Research Jun 2024
... Gartner’s 2023 Product Management Branded Survey revealed key differences in the way that growth and no-growth companies manage product portfolios. Chief product officers can use these insights to center the core values for their portfolio strategy and achieve success. Data Snapshot Data Insights What ...

Analyst(s):   Brian Doherty
Premium Research Mar 2024
... API management solutions streamline the life cycle of APIs, facilitating their seamless integration, security and optimization across various stages, from conceptualization to retirement. Software engineering leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. G ...

Analyst(s):   Peer Contributors
Premium Research Oct 2024
... In 2024, amid lower marketing budgets, B2C CMOs are seeking to prove the value of marketing, leverage existing AI capabilities and drive profitable growth. Product leaders should use this presentation to learn more about the priorities of marketing leaders to better align their GTM strategy. Gartner ...

Analyst(s):   Tech Buying Behavior Research Team
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