... increasingly complicated puzzle, but it can be solved if product marketers use clear definitions of products, solutions and portfolios, and link them to customer needs. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Jen Singleton | David Yockelson | Kip Martin
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... use this research to proactively address the sources of frustration to adjust product and engagement strategies for improved sales effectiveness and customer retention. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... The increasing complexity and volume of customer interactions, coupled with the need for 24/7 support, demands efficient and scalable enterprise conversational AI platforms. This note guides application leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner ...
... due to the uncertainty of this nascent market stage. This research offers strategies to align innovation goals with business metrics and prioritize customer feedback for effective product development. Overview Survey Objective Data Insights Gartner Recommended Reading Gartner Research ...
... Access Research Already a Gartner client? Just stopping by? Heads of infrastructure and IT operations must balance cost optimization with skills development, improving digital workplace maturity and reducing IT’s environmental impact. This initiative shows how to create strategic roadmaps that moderniz ...
... Executive leaders need to understand the nature of this gap and how political conversations might lead to distractions and employee frustration, both in the wake of the 2024 U.S. election and beyond. Gartner Research ...
... Progressive CIOs have started to tap into the digital talent available from the neurodiverse population. This is helping bridge the ever widening digital skills gap. Next, CIOs must ensure they have a robust and holistic inclusion strategy to retain and develop these newly hired neurodivergent indiv ...
... Access Insights Already a Gartner client? Intranets remain a foundation for organizations’ digital employee experience efforts, even as AI transforms how intranets engage employees and provide access to services. Application leaders supporting employee communications and digital workplace efforts should ...
Analyst(s): Mike Gotta | Alexandra Earl | Helen Poitevin
... IoT-enabled platform. Higher education CIOs can review this insight to develop infrastructure for student and staff connectivity, improving their total experience while minimizing environmental impact. Gartner Insights Abstract ...
Analyst(s): Grace Farrell | Tony Sheehan | Robert Yanckello | Paul Riley