... assessment scoring on three dimensions, with awards for each. Customer Innovation of the Year Award recognizes supply chain initiatives that have created a more valuable customer experience and achieved a positive, quantifiable impact on customer loyalty. Winner: Bayer Crop Science Business Win of the Year ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... infrastructure
To keep up with customer expectations and competitors, many service organizations add and integrate more digital self-service offerings into their portfolios, hoping these new investments will displace costlier live contacts and improve customer experience (CX). However, Gartner research ...
... Software startups often prioritize acquiring new customers over retaining existing ones. Startup tech CEOs should establish customer success from early on to drive adoption, and customer retention, expansion and advocacy. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... Without metrics, improving customer success is nearly impossible. SaaS tech CEOs should design a scorecard that prioritizes leading indicators to help customers achieve desired outcomes. This achievement leads to customer advocacy, retention and expansion. Overview Strategic Planning Assumption Introduction ...
... Customer success is being rescoped as a driver of revenue, managing strategic customer engagements along a digital-first journey. Revenue and retention leaders can employ generative AI and service monetization to evolve the customer success function for revenue growth. Overview Introduction Analysis ...
... can deliver instant value to customers. Tech services leaders assessing marketplace listings must leverage its benefits to customers by providing awareness of their offerings and the benefits of buying via cloud marketplaces to drive account growth and maximize customer value. Overview Analysis Gartner ...
Analyst(s): Ed Anderson | Mike Dorosh | Brandon Medford
... From securing customer agreement to producing quality stories, the challenges of collecting customer references often limit the result to bland statements that underdeliver. This research outlines three effective steps tech CEOs can take to recruit customers as references and ensure impactful storylines ...
... Force Automation? What Is Gartner Peer Insights “Voice of the Customer”? What Is the Gartner Peer Insights Customers’ Choice? Use Customer Reviews and Expert Research to Supplement Your Analysis Gartner Peer Insights “Voice of the Customer” SFA Peer Reviews and Ratings Vendor Comparison Other Vendors ...
... Architecture Tools? What Is Gartner Peer Insights “Voice of the Customer”? What Is the Gartner Peer Insights Customers’ Choice? Use Customer Reviews and Expert Research to Supplement Your Analysis Gartner Peer Insights “Voice of the Customer” Enterprise Architecture Tools Peer Reviews and Ratings Vendor ...