... Surveys remain the most popular method for collecting direct customer feedback. This downloadable presentation guides revenue and retention leaders through a five-step process for designing surveys that are relevant to customers and deliver actionable insights for the organization. Gartner Research ...
Analyst(s): Maria Marino | Michael Chiu
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... Research Already a Gartner client? Just stopping by? AI capabilities in CSP customer and business operations span three core use cases. This research helps CSP CIOs choose a vendor with capabilities that best match their AI in CSP customer and business operations requirements and sourcing strategies. Overview ...
Analyst(s): Pulkit Pandey | Peter Liu | Amresh Nandan
... The advent of generative AI and other LLM innovations has led to exciting developments in customer service technology. Customer service and support technology leaders can use this report to gain insights into current “art of the possible” use cases from emerging, lesser-known vendors. Gartner Research ...
... Solo Brands deployed a generative AI chatbot that resolves 75% of customer interactions, up from a 40% resolution rate. This research for offering managers shows how the combination of best practices in chatbot design drove up customer satisfaction scores and sales, and reduced escalations. Case Overview ...
... channels and increased access to information in self-service, live interactions are becoming more complex. Customer service and support leaders can use this research to understand the key competencies customer service agents need to deliver low-effort service interactions. Overview Conclusion Gartner Research ...
... Customers are transforming retail and forcing retailers to rethink merchandising strategies. To enable retailers to stay ahead of this disruption, product leaders can use this research to shift their merchandising solutions to AI-infused solutions with customer-centric segments at the core. Overview ...
... Customer fulfillment leaders struggle to deliver goods profitably among demand volatility, rising costs and increased customer complexity. These five top practices will help them reduce retailer chargeback penalties for operational noncompliance while improving service and reducing overall cost. Overview ...
Analyst(s): Claudia Clemens | Abhishek Sehrawat | Kevin Otto
... operations is opening new business models and financial revenue opportunities, driving utilities to modernize customer engagement approaches. Utility CIOs can use this trend analysis to align customer strategy with technology investments. Overview Strategic Planning Assumption What You Need to Know Gartner ...
Analyst(s): Nicole Foust | Jo-Ann Clynch | Lloyd Jones
... Sales operations leaders can use this research to advance buyer journey insights that drive cross-functional decision making by aligning customer analytics with customer-centric goals and objectives. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...