... at PostNord. IT operations were once outsourced. But customers now expect on-time delivery and frequent communication updates. PostNord brought digital competencies inhouse and hired developers to build digital delivery systems to improve customer service. Case Study Changing the Culture Hiring the Best ...
Analyst(s): Jan-Martin Lowendahl | Andy Rowsell-Jones | Tomas Nielsen | Chris Howard | Jennifer Mitchell
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... Customer expectations for service are ever-changing, making service and support leaders feel like they’re constantly playing catch-up. Learn how customers prioritize resolution, personalization and other factors in service and support interactions, and how this affects your channel strategy. Data Snapshot ...
... Customer support acts as a “lubricant” in the product-led growth flywheel by helping users resolve issues and realize the value of the product. Tech CEOs must utilize multiple channels and methods to address the diversity of customer preferences and needs for support that arise in a PLG motion. Data ...
... asset-based services. The biggest hurdle is articulating value to the customer and connecting that to a price. Tech services leaders who need to fully monetize the value of their assets and intellectual property must make realized customer value clear. Overview Analysis Gartner Recommended Reading Note 1: ...
... Access Research Already a Gartner client? Organizations shifting from standardizing to optimizing their customer success program often encounter a maturity stall. Revenue and retention leaders should use this research to avoid that stall by optimizing their strategy to expand their team’s role in driving ...
Analyst(s): Maria Marino | Michael Maziarka | John Quaglietta | Jennifer MacIntosh
... process. Overview What Are Industrial IoT Platforms? What Is the Gartner Peer Insights Customers’ Choice? Use Customer Reviews and Expert Research to Supplement Your Analysis Gartner Peer Insights “Voice of the Customer” IIoT Platforms Peer Reviews and Ratings Vendor Comparison Other Vendors Considered ...
... acquisitions because sellers are impacted as employees as well as customer-facing representatives. To manage risks and create value associated with an acquisition integration, sales leaders can use this guide to: Prioritize employees over customers Promote tactical execution over strategic understanding Ensure ...
... their teams to effectively build software, organize teams and select technology. The first priority is to build and deliver new digital products and experiences to drive business results. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...
... The post-COVID-19 work environment demands radical flexibility in work policies, changing work patterns and how the office supports different working requirements. CIOs can lead workers and support the enterprise by implementing flexible work models that meet evolving employer and employee needs. Ove ...