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Research Jan 2022
... other regions in the world. CIOs can learn how to strengthen the productivity strategy for their workforces from the Gartner 2021 Digital Worker Experience Survey. More Detail Gartner Insights Abstract ...

Analyst(s):   Anish Roy
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Premium Research Jun 2026
... systems are architected and integrated for AI workloads. Hyperscalers’ vertical integration strategies are emerging as key differentiators influencing customer perceptions and business outcomes. Gartner Insights Abstract ...

Analyst(s):   Research Board Research Team
Premium Research May 2026
... This tool provides customer service and support leaders with industry examples of value-centered service. Discussion prompts are included to help leaders further tailor the VCS model to the realities of their own organizations. When to Use Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Research Jan 2024
... their teams to effectively build software, organize teams and select technology. The first priority is to build and deliver new digital products and experiences to drive business results. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...

Analyst(s):   Mark O'Neill
... Accelerates Vendor Selection Helsana, a leading Swiss health insurance provider, faced the challenge of optimizing procurement processes and meeting rising customer expectations in a highly regulated environment. To drive agility and efficiency while supporting new strategic initiatives, Helsana turned to Gartner ...
Research Mar 2021
... The post-COVID-19 work environment demands radical flexibility in work policies, changing work patterns and how the office supports different working requirements. CIOs can lead workers and support the enterprise by implementing flexible work models that meet evolving employer and employee needs. Ove ...

Analyst(s):   Suzanne Adnams
... The Global Marketing Officer of ICON Plc was tasked with selecting a vendor for a new digital asset management and a comprehensive broader digital experience platform. How Gartner helped Leveraged Gartner BuySmart™ to match vendor capabilities to organizational needs, enabling informed decisions and rapid ...
... priorities around large-scale digital transformation, building an effective AI strategy, and to ensure they were continuously improving outcomes for customers and partners. With Gartner's help, Hollard Australia selected the right software and developed high-performing teams, resulting in improved decision-making ...
Research Apr 2021
... Customer service organizations face 10 dilemmas as they rethink their operations to show resilience to current and new digital business models. Application leaders for customer service must develop a three-year roadmap to deliver high-impact business outcomes and superior experiences. Gartner Insights ...

Analyst(s):   Brian Manusama
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