... priorities around large-scale digital transformation, building an effective AI strategy, and to ensure they were continuously improving outcomes for customers and partners. With Gartner's help, Hollard Australia selected the right software and developed high-performing teams, resulting in improved decision-making ...
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... Customer service organizations face 10 dilemmas as they rethink their operations to show resilience to current and new digital business models. Application leaders for customer service must develop a three-year roadmap to deliver high-impact business outcomes and superior experiences. Gartner Insights ...
... on how they optimized their API strategy. With Ford's current focus on building cloud, data and API platform services for their commercial vehicle customers dive into how they are measuring success. Related insights Gartner clients can log in to access the full library. ...
... Hauteville 25+ years of IT leadership experience, including CIO roles, with expertise in cost optimization, digital strategy, and aligning IT value with business outcomes. Vincent Hauteville, a Gartner Senior Executive Partner, brings over 25 years of IT leadership experience, including CIO roles in large organizations ...
... engage target audiences through digital content. Use this framework to strategize how to deliver differentiated content that empowers your target customers. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... Gartner for Customer Service & Support Leaders provides indispensable insights, advice and tools needed to achieve service and support leaders’ mission-critical priorities, specifically improving the customer experience while managing costs. Gartner’s research, advice and best practices equip customer service ...
... Generative AI service deployment is a priority for marketing, sales and customer service leaders. By understanding these functional leaders’ priorities, challenges and targeted outcomes, tech services leaders can design offerings that meet the market’s requirements. Overview Analysis Conclusion Gartner ...
... priorities, specifically improving the customer experience while managing costs. Gartner’s research, advice and best practices equip customer service and support leaders to design an optimal service channel strategy; measure and reduce customer effort; and hire, develop and retain high-potential frontline talent ...
... Customer communities are used to help improve product adoption and can enable revenue growth. This Case Study shows product marketers how to effectively combine data from multiple sources and enlist the support of cross-functional teams to generate insights about community impact. Gartner Research ...