... what it’s like to experience Gartner Cybersecurity & Risk Management Summit. Special programs Enhance your conference experience with specialized programs. The CISO Circle Program Designed specifically for CISOs and CROs, the CISO Circle Program offers a curated executive experience, delivering presentations ...
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... There is growing demand from employees for tailored experiences but pursuing a hyperpersonalized employee value proposition without the right foundations can lead to fragmented experiences, wasted investments, and erosion of employee trust. This research provides a structured framework for CHROs to assess ...
... Discover what it’s like to experience Gartner Data & Analytics Summit. Special program Enhance your conference experience with specialized programs. The CDAO Circle Program Designed exclusively for chief data and analytics officers and Heads of AI, we offer an exclusive experience to help you accelerate ...
... mission-critical priorities, specifically improving the customer experience while managing costs. Gartner’s research, advice and best practices equip customer service and support leaders to design an optimal service channel strategy; measure and reduce customer effort; and hire, develop and retain high-potential ...
... maturity of conversational AI will accelerate contact center platform replacement as customer experience (CX) leaders look to simultaneously improve the efficiency of customer service operations and the overall customer experience.” The global conversational AI and virtual assistant market represents the fastest-growing ...
... Access Insights Already a Gartner client? MDR services provide customers with remotely delivered, AI-augmented, human-led, turnkey, modern SOC functions, ultimately delivering cyberattack disruption and containment. Cybersecurity leaders should use this research to identify MDR services that meet their ...
Analyst(s): Craig Lawson | Darren Livingstone | Eric Ahlm | Angel Berrios | Andrew Davies
... client? B2B marketing automation platforms (MAPs) enable marketing teams to manage demand generation programs for leads and accounts and orchestrate customer engagement. CMOs can leverage this research to assess market maturity and AI innovations and to identify optimal vendors for strategic growth. Market ...
Analyst(s): Jeff Cohen | Martin DeWitt | Upasna Chandna | Julian Poulter
... Convergence between AI and the human touch promises to revolutionize customer service experiences and will redefine leadership of the function. Customer service and support leaders stand at an evolutionary crossroads as GenAI further enables the consolidation of digital and telephony service. Overview ...
Analyst(s): Brad Fager | Eric Keller | Brian Weber | Daniel O'Sullivan | Patrick Quinlan
... Analysts Gartner sales analysts bring best practices from years of success to help you build effective strategies and deliver high-quality sales experiences. Learn how you can connect with our analysts as a Gartner client. ...