... Access Insights Already a Gartner client? Rising outsourcing costs, increasing logistics complexity, and growing customer expectations make LSP performance management critical. This research helps logistics leaders focus on strategic providers, define value-oriented metrics, and use robust scorecards ...
Analyst(s): Brian Day
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... Gartner First Takes Fresh insights on emerging trends A reported move by SAP to make its AI accessible to ECC and S/4HANA on-premises customers represents a further movement of ERP market power back to the buyers. IT sourcing, procurement and vendor management leaders must capitalize on increased leverage ...
Analyst(s): Christian Hestermann | Johan Jartelius | Mike Tucciarone | Bill Ryan
... announced the “RHEL Forever” add-on, an optional long-term maintenance extension with no predetermined end date. This offering addresses a long-standing customer need for mission-critical stability, but missing pricing and restriction details mean heads of I&O must approach it cautiously. Analysis Gartner Recommended ...
... announcing its first outcome-based AI agent marks a sea change in how this major vendor will price AI features, providing more cost certainty for customers but injecting more complexity. Overview Strategic Planning Assumption Analysis Contributors Gartner Recommended Reading Evolving Insights History ...
... The forces of change will continue to reshape supply chains over the next two years. Advancements in AI, geopolitical tensions and changing customer expectations challenge CSCOs to prioritize investments in an uncertain future. In this session, we unpack the forces driving change and the strategies leaders ...
... analysis of 107 use-case examples of intermediate and advanced AI agents used to automate workflows, synthesize data, and boost productivity across customer-facing processes and internal operations. AI leaders can use these quick insights to stimulate positive actions that deliver results. Insights at ...
... In the retail future where AI agents reshape customer journeys, technology providers’ value is defined by their solutions’ ability to let retailers decide how much decision authority to delegate, to whom, and under what constraints while preserving trust, margin control, and access to demand. Insights ...
... consistently filled and commercially viable. This research shows leaders how to close that gap: build better ideation infrastructure, ground ideas in customer need, and govern the pipeline with discipline. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner ...
... reveals how to take targeted, signal-driven actions that turn overlooked segments into high-impact opportunities, boosting retention, revenue, and customer success. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...