... Supply chains seeking to reduce cost, improve responsiveness or meet changing customer expectations are in constant cycles of reorganizing as restructuring efforts fail to meet expectations. This research offers insights to CSCOs considering reorganizing on overlooked pitfalls and how to avoid them. ...
Analyst(s): Lorraine Gavin | Julia Heyman | Alan O'Keeffe | Matthew Matsko
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... A series of Microsoft sales and program changes signals a strategic shift to the less familiar Microsoft Customer Agreement Enterprise. IT sourcing, procurement and vendor management leaders can use this guide to identify, assess, and mitigate key differences to the Enterprise Agreement. Gartner Insights ...
Analyst(s): Yoann Bianic | Sara Gravesande | Stephen White | Ben Jepson
... Customer service and support leaders often view any changes to improve AI chatbot self-service as an expensive undertaking. This infographic uncovers low-cost, low-effort or no-code solutions to optimize self-service on the chatbot channel. Overview Gartner Recommended Reading Gartner Insights Abstract ...
... Customer service and support leaders often view any changes to improve AI-enabled IVR self-service as an expensive undertaking. This infographic uncovers five low-cost solutions to improve AI-enabled IVR self-service and optimize ROI. Overview Gartner Recommended Reading Gartner Insights Abstract ...
... Conversation analytics platforms support the process of extracting insights from natural language conversations between customers, and service and support channels. This guide can help customer service and support technology leaders understand trends and assess vendor capabilities in the market. Overview Strategic ...
Analyst(s): Daniel O'Sullivan | Ian Elliott | Uma Challa
... Access Insights Already a Gartner client? Answer engine “zero-click” experiences are dramatically changing the marketing funnel. With these experiences, how marketing measures value and impact needs to change. To avoid blind spots, CMOs must modernize marketing measurement to complement their answer ...
... Finance transformation leaders should create customer-centric practices that help teams break silos within their organization. Use techniques such as SIPOC frameworks and Agile ways of working to understand stakeholder needs and incorporate their perspective into their decisions. Case Overview Problem ...
... is vital for application leaders to develop resiliency by embracing diversity and inclusion in their product management practice to connect these customers who want everything. Overview Strategic Planning Assumption(s) Introduction Analysis Gartner Recommended Reading Notes Gartner Insights Abstract ...
... Work location can be a defining aspect of employees’ work experience. As organizations continue to modify their work location strategies to balance the benefits of on-site work with flexibility, shifting slightly away from in-person work toward hybrid arrangements in 1H26, CHROs can use this report to ...