... is only half the cycle. To complete the circle, the IT organization (especially the CIO) must understand a lot more about the market and the customer experience than they’ve ever done before.
The challenge for CIOs is knowing how to help their people understand the role of IT in the company and build ...
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... An optimized social media strategy, bolstered by AI and advanced analytics, is vital to supporting the customer journey and meeting business objectives. CMOs can use this maturity model to assess their org’s current maturity level and learn how to improve their social marketing strategy and operations ...
... Prior authorization workflows are inefficient. They introduce delays in care, contribute to poor outcomes, and frustrate payers, providers and consumers. Healthcare CIOs should use this research to make prior authorization processing intelligent, seamless and transparent for improved outcomes. Overvi ...
... Daryl Plummer dives into the emerging world of AI agents. Hear how these powerful AI tools have the potential to perform complex tasks, how “guardian agents” can oversee other AI agents to ensure reliability, and why tech providers need to push beyond basic functionalities and think more ambitiously ...
... Cost is one of the greatest near-term threats to AI success. More than half of organizations abandon their efforts due to cost-related missteps. Tech services leaders can use this Toolkit to analyze how end users calculate the variables of cost and risk for GenAI use cases. Gartner Research ...
Analyst(s): Alastair Woolcock | Eric Goodness | John Santoro | Chrissy Healey | Matthew Brown
... Simple segmentation is insufficient for differentiation, but implementing maturer models requires data capabilities that can feel out of reach for financial services leaders in banking. This research outlines how to overcome barriers in adopting advanced analytics for needs-based segmentation. Overvi ...
... Ongoing development and administration spending makes up the vast majority of business intelligence platform ownership costs. This research compares these costs across vendors and vendor types based on Gartner survey data. Survey Objective Data Insights Ongoing Development and Administration Costs by U ...
... specifically improving the customer experience while managing costs; designing an optimal service channel strategy; measuring and reducing customer effort; and how to hire, develop and retain high-potential frontline talent. Follow news and update from the Gartner Customer Service & Support Practice ...
... challenges facing CFOs.” Richard Lloyd-Bithell Director of Finance, Edinburgh City Council Discover what it’s like to experience #GartnerFinance Special programs Enhance your conference experience with specialized programs. The CFO Circle Program The CFO Circle Program is an exclusive program within the overall ...