... specifically improving the customer experience while managing costs; designing an optimal service channel strategy; measuring and reducing customer effort; and how to hire, develop and retain high-potential frontline talent. Follow news and update from the Gartner Customer Service & Support Practice ...
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... that drive growth while limiting risk. How we support your priorities Uncover market opportunities and customer needs Gather data to analyze current and adjacent market segments and identify customer requirements. Manage and evolve product portfolios Decide where and when to allocate product investments ...
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Analyst(s): Shrey Pasricha | Keith Guttridge | Andrew Humphreys | Allan Wilkins
... creating value and competitive advantage. Download the supply chain report for guidance on: Making strategic planning continual and adaptive Translating customer knowledge into insights and advantage Collaborating with commercial to focus designs for advantage About managing supply chain disruptions The list ...
... Chain Award Green Mining enables supply chain sustainability plans & goals Congratulations to AB InBev, winner of the 2025 Supply Chain Award for Customer/Patient Innovation. AB InBev introduced Green Mining — an initiative powered by intelligent reverse logistics software — to optimize waste collection ...
... One of the main barriers to securing buy-in for investments is often the strategy document itself. Watch this complimentary five-minute webinar, featuring business and technology insights by a Gartner expert in a video created with AI technology, as we explore how a one-page strategy document can he ...
... Many customers often lack clarity on effective vendor management strategies for a large provider such as SAP. SPVM leaders can use this research to realign their relationship with SAP, define SAP’s commitment and expected value, and improve SAP’s performance as a vendor. When to Use Gartner Recommended ...
Analyst(s): Bill Ryan | Ciaran Hudson | Joanne Spencer
... will influence the U.S. logistics industry in 2026. Logistics leaders must implement region-specific strategies that are tailored to address growing customer demands. Insights at a Glance Issue Context Impact Brief Trends Gartner Recommended Reading Gartner Insights Abstract ...
... Technology spending at banks is rapidly evolving due to changing customer expectations and internal process redesign for AI. Product leaders can kick-start their success in the banking vertical by using these presentation slides to understand 2026 banking trends, market growth and buyer insights. Gartner ...