... measured AI agent development fails broadly. Software engineering leaders can enhance AI agent quality by implementing diverse metrics, monitoring customer satisfaction, and optimizing team and AI agent performance. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended ...
Analyst(s): Jim Scheibmeir | C.A. Swan
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... summary features inputs from 14 Technology and Infrastructure Research Board and Strategic Sourcing Research Board members on using Salesforce as a customer relationship management (CRM) platform, plans for its future use, and governance of usage‑based services. Overview Summary of Results Survey Results ...
... Top life insurance technology trends in 2026 focus on providing optimized and streamlined processes while addressing a more personalized approach to customer engagement. CIOs can use these technology trends to help prioritize their investments. Insights at a Glance Strategic Planning Assumptions Issue Context ...
... Security failures in IaaS and PaaS are almost always associated with customer actions, not cloud service provider failure. Cybersecurity leaders must use this tool to develop or update their security policy elements, which address the risks of public cloud use. When to Use Directions for Use Gartner ...
... APIs are a fundamental component of modern architecture, enabling integration, AI process automation, application composition, and connectivity with customers and partners. Software and application architects must apply consumer-centric design to ensure APIs provide value. Overview Problem Statement The ...
... it. This research outlines the strategic, operational and tactical metrics product marketing leaders should use to demonstrate influence across the customer life cycle. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... helps tech CEOs prevent margin erosion by equipping their sales teams with a specialized playbook for interacting with this new breed of machine customers. Insights at a Glance Issue Context Impact Brief Implications Gartner Recommended Reading Gartner Insights Abstract ...
... product strategy in 2026 to win the AI vendor race. They need a vision that prepares for AI ecosystem consolidation, aligns product investments with customers’ AI readiness, and focuses the product management organization’s use of GenAI tools. Overview Recommended Actions Gartner Recommended Reading Gartner ...
Analyst(s): Dan Tolan | Chris Meering | Ron Burns | Charles Sutherland
... platforms, powered by AI and analytics, solve this by integrating data for real-time, informed decision making, increasing agility, resilience and customer satisfaction. Insights at a Glance Issue Impact Implications Gartner Recommended Reading Gartner Insights Abstract ...