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Premium Research Jan 2026
... Oracle is repositioning as an AI infrastructure and solutions provider, enabling customers to use built-in AI capabilities across its tech stack. CIOs should assess this proposition alongside Oracle’s support for legacy software modernization and strategy to overcome commercial practice concerns. At ...

Analyst(s):   Wendy Morin   |   Suzanne White   |   Patrick Connaughton   |   Ramke Ramakrishnan   |   Tobi Bet   |   Balaji Abbabatulla
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Premium Research Feb 2026
... Surging prices and extending lead times create a DRAM and HBM memory crisis that extends well beyond the AI hyperscale and neocloud customers. DRAM buyers must predict eligibility for future product availability and adopt a four-part survival strategy to navigate shortages through most of 2027. Insights ...

Analyst(s):   Shrish Pant
Premium Research Feb 2026
... accuracy to foundational AI readiness and system integration inexperience. AI product leaders face loss of revenue, time, and trust if they don’t help customers derisk. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Ben Lee
Premium Research Jan 2026
... slow, detached, commoditized trajectory of the AI services race. The winners will be those that deeply embed business-savvy technical experts with customers to fast-track the delivery of mission-critical AI solutions. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief More Detail ...

Analyst(s):   Jim Hare   |   Robert Brown   |   Brendan Williams   |   Ben Fieselmann
Premium Research Jan 2026
... of credibility and, ultimately, a denial of necessary funding. Focus instead on impacts that matter to business leaders such as loss of revenue and customer impacts. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Mark Jaggers   |   Padraig Byrne   |   David Gregory   |   Ron Blair
Research Mar 2026
... Access Insights Already a Gartner client? Every day, revenue, reputation and customer loyalty are at risk. Situational issues and structural barriers quietly erode progress and trust, often before organizations even notice. Value-centered service targets these threats, ensuring consistent outcomes and ...

Analyst(s):   Jennifer MacIntosh   |   John Quaglietta
Research Feb 2026
... Access Insights Already a Gartner client? CSOs using ideal customer profiles built only on technographic and firmographic “fit” data flood their sales pipelines with false positives and stalled deals. Instead, they should implement AI-augmented ICPs that pinpoint actively buying accounts, save seller ...

Analyst(s):   Morgan Barnes   |   Alyssa Cruz
Research Jan 2026
... Access Insights Already a Gartner client? Managing customer inquiries in order-to-cash (O2C) is resource-intensive and difficult to automate with traditional technology. Chief financial officers can follow Meta’s agentic AI-building approach to automate judgment-based order-to-cash processes and increase ...

Analyst(s):   Marco Steecker
Research Mar 2024
... Management Reporting and Analytics Agenda Management Mobile App/Mobile Experience Role-Based Experiences Customer Service and Support Martech Integrations Optional Capabilities In-Person User Conferences/Tradeshows Virtual User Conferences/Tradeshows In-Person Roundtables/Field Marketing Events Inclusion ...

Analyst(s):   Amy Jenkins   |   Jenifer Silverstein   |   Christy Ferguson   |   Precious Ozokpo
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