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Premium Research Aug 2025
... Aligning SRE with ITSM enhances product reliability and customer satisfaction. This research guides heads of infrastructure and IT operations to integrate proactive SRE practices with ITSM, fostering collaboration for improved, customer-focused service delivery. Gartner Research ...

Analyst(s):   Mark Cleary   |   Hassan Ennaciri
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Conference May 24 - 26
... is the optimal one.” Javier Carnevali Penella Chief Procurement Officer, Grupo Herdez Discover what it’s like to experience #GartnerSC Special programs Enhance your conference experience with specialized programs. The CSCO Circle Program* The CSCO Circle Program is designed exclusively for CSCOs to focus ...
Announcement February 07 2023
... requires that there is no one-size-fits-all customer experience across the supply chain and no one-size-fits every interaction for a specific customer,” said Loveland. Traditionally, supply chain leaders think of high, medium, or low value product or customer segmentations as the primary way to differentiate ...
Premium Research Feb 2025
... current solutions. By adopting an easily followed and proven set of product development guidelines, product managers can deliver the user experience that customers need and succeed in a crowded market. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Robin Schumacher
Announcement June 25 2025
... Bad prospecting actively damages relationships with potential customers,” said Robert Blaisdell, VP Analyst in the Gartner Sales Practice. “CSOs must rethink their outreach strategy to improve engagement and deliver the experience customers demand.” Buyers Prefer Self-Service, But Sellers Are Preferred ...
... and joined-up customer experience across multiple channels, products and functional areas. It enables organizations to achieve a more comprehensive and accurate understanding of their customers' wants and needs, as well as providing relevant opportunities for them to pursue closer customer relationships ...
Research May 2026
... Already a Gartner client? Healthcare organizations operating under a value-based care model can reduce administrative burdens, enhance clinician experience, improve patient outcomes, and ensure long-term sustainability by implementing an autonomous AI technology stack in three phases. CIOs who postpone ...

Analyst(s):   Roger Benn   |   Faith Adams   |   Robert Potts   |   Amanda Dall'Occhio   |   Connie Salgy   |   Monika Sinha   |   Laura Craft   |   Austynn Eubank
Research Apr 2026
... procurement and vendor management boost managed services by strengthening strategic relationships, enforcing governance, and using outcome- and experience‑based metrics. This research shows how these can drive business outcomes by shifting managed services from transactions to partnerships. Analysis ...

Analyst(s):   Sundar Viswanathan   |   Shubham Rathore   |   Edward Weinstein
Premium Research Apr 2026
... trends Google’s 22 April announcement on the integration of Gemini Canvas with Microsoft 365 in Gemini Enterprise introduces a headless productivity experience that rivals M365 Copilot. As a viable access point for content stored in M365, IT leaders should evaluate Gemini Canvas as an option to reduce organizational ...

Analyst(s):   Adam Preset   |   Nikos Drakos   |   Sarah Davies   |   Joe Mariano
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