... client? Store inventory management (SIM) applications are at the heart of retailers’ AI-driven inventory strategies, enabling them to granularly meet customer demand and enhance profitability. Retail CIOs should use this research to navigate the SIM landscape and prioritize investments. Overview Strategic ...
Analyst(s): Tom Nolan | Sandeep Unni
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... boost productivity and improve operations. CIOs can use this guide to understand the WFM market and how to deliver better outcomes for associates and customers. Overview Strategic Planning Assumptions Market Definition Market Description Market Direction Market Analysis Representative Vendors Market Recommendations ...
... Service GMs face mounting pressure to: Deliver aggressive revenue targets Differentiate in a rapidly evolving AI market Align portfolios to shifting customer demand At the same time, new technologies are reshaping how services are built, delivered and monetized. This infographic outlines four critical disruptions ...
... quota-carrying teams. Sales operations leaders should use this research to compare the capabilities of RAO vendors across four use cases: acquire new customers, retain and grow accounts, manage pipeline and forecast, and coach sales talent. Overview What You Need to Know Analysis Aviso Clari Gong HubSpot ...
Analyst(s): Alyssa Cruz | Steve Rietberg | Dan Gottlieb
... Digital Interactions with Customer-Shared Data Q&A with Suzanne Schwartz DENVER, Colo., June 4, 2025 Suzanne Schwartz Senior Director Analyst, Gartner In a digital landscape that is ever-evolving, the way marketers engage with customers can significantly impact their experiences and commercial success. ...
... rethink every channel. This research pushes CSOs to rigorously assess effectiveness, cost and volume — guiding smarter channel choices to win and keep customers. Gartner Research ...
... Customer service and support leaders often face pressure to quickly implement AI initiatives, which can lead to ineffective outcomes. This research focuses on four critical pillars for the success of AI projects in customer service. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... Customer service and support leaders need to create effective knowledge management articles for human and AI agents. Learn to implement content standards and knowledge management practices that ensure accurate access to updated content that enhances efficiency and customer satisfaction. More Detail ...
... Customer service and support leaders underestimate the ability of generative-AI-powered deepfake impersonation attacks to undermine their security. Service leaders must work with identity management experts to develop a layered approach that balances strong security measures with customer effort. Gartner ...