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Research Jan 2024
... execution and strong collaboration across teams within a company. Product managers must systematically approach the definition, experience and development of valuable solutions to customer problems. Scope Analysis Topics Suggested First Steps Essential Reading Gartner Research ...

Analyst(s):   Brian Doherty
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Premium Research Feb 2024
... cloud for a diverse range of product or service innovations. CSP CIOs can use this report to organize their focus on reducing customer complaints and improving service experience. Data Snapshot Data Insights Gartner Recommended Reading Gartner Research ...

Analyst(s):   Mounish Rai
Research May 2017
... new digital capabilities, Drägerwerk's cross-functional product security team focuses on the growing need to improve the digital security experience for its customers. The Need for Cross-Functional Collaboration Team Structure Table 1: Role of Individual Team Members Team Goals Assembling the Team Team ...

Analyst(s):   CIO Research Team
Research Aug 2026
... Overview What You Need to Know Analysis Aptean (Logility) Blue Yonder Coupa Dassault Systèmes E2open Infor Microsoft Oracle SAP Cross-Functional SC User Experience Cross-Functional SC Analytics Cross-Functional SC Data Management Modularity and Extensibility Supply Chain Planning Sourcing and Procurement Production ...

Analyst(s):   Balaji Abbabatulla   |   Christian Titze   |   Jan Snoeckx
... Gartner Expert Sr Principal Analyst Neha Ralhan covers ERP strategies including the future of enterprise applications, adaptive experience, AI-native ERP startups, change management and agentic governance. Digital Transformation Analyst How do I develop an ERP strategy that supports business strategy ...
Research Jul 2026
... TeamDynamix TOPdesk Xurrent Core ITSM Execution Automation & Orchestration CMDB and Data Quality Service Reporting & Value Alignment Multichannel Experience Service Desk Operations Intermediate ITSM Advanced ITSM Inclusion and Exclusion Criteria Gartner Recommended Reading Critical Capabilities Methodology ...

Analyst(s):   Rich Doheny   |   Jen Lichucki
Research Oct 2026
... Mindbreeze SearchBlox Squirro Ingest Data (Common Sources) Ingest Data (Uncommon Sources) Deploy Flexibly Semantic Search Secure Retrieval In-Application Experiences Agentic Integration Entity Centricity Orchestration and Workflow Optimize Relevancy Digital Workspace Enterprise Applications Deep Research AI Automation ...

Analyst(s):   Stephen Emmott   |   Darin Stewart   |   Tim Nelms   |   Jed Cawthorne
Premium Research Jun 2025
... Legacy product KPIs miss the value that AI brings to customers, creating a missed opportunity for differentiation and pricing. Product leaders must measure product performance based on outcomes that customers recognize, trust and attribute to the product. Overview Introduction Analysis Gartner Recommended ...

Analyst(s):   Radu Miclaus   |   David Yockelson   |   Vuk Janosevic
Premium Research Jun 2025
... banking and insurance in response to rapid evolutions in technology and customer expectations. Financial services leaders can use this material on agile to enhance collaboration, become more adept at iteration and improve customer centricity. Overview Conclusion Gartner Research ...

Analyst(s):   Thatcher Dunlap
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