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Blog Post October 31 2014
... Lastly, to quote CEO Lewis, Tesco needs to get back to its roots as a “customer-centric business”. My first shopping experience in Britain was a Tesco on St Clements Road in Oxford back in 1985. I loved it then and still do. Customer focus and mastering digital demand are now one and the same. I believe ...
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Research Jul 2017
... and VR are technologies that businesses will use to enhance customer and employee digital experiences. Enterprise architecture and technology innovation leaders need to investigate, invest and plan to integrate AR and VR to improve customer and employee interactions and business performance. 主要观点 建议 ...

Analyst(s):   Brian Blau   |   Roger Sheng
Premium Research Mar 2026
... deliver continuous collaboration and greater productivity. This note guides program and portfolio management leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Peer Community Contributor
Premium Research Mar 2026
... tools to protect resources and prevent account takeovers. This note guides identity and access management leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Peer Community Contributor
Premium Research Jan 2026
... GenAI can enhance the accessibility and experience of government services through personalized, conversational interactions. CIOs need a roadmap for CAI adoption beyond traditional chatbots, focusing on technology, process, risk mitigation, and change management to build citizen trust. Insights at a ...

Analyst(s):   Dean Lacheca
Research Feb 2026
... Access Insights Already a Gartner client? Strategic low-code adoption accelerates app delivery, yet most rush and experience waste. Whether launching or optimizing, software engineering leaders should use this framework to maximize the ROI of their engineering investments and drive measurable business ...

Analyst(s):   Mukul Saha   |   Adrian Leow
Premium Research Jan 2026
... applications, which underscores the need to adopt an SMP. This note guides infrastructure and operations leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Peer Community Contributor
Research Mar 2026
... Access Insights Already a Gartner client? The worldwide services market is projected to experience robust growth in the coming years. Enterprises’ demand for tangible ROI from AI solutions is expected to create new opportunities for expanding multidisciplinary service offerings. Opportunity Overview ...

Analyst(s):   Brendan Williams   |   Grigory Betskov   |   Anupama .   |   Mohit Khemka   |   David Ackerman   |   Katie Gove   |   Robert Brown   |   Gaspar Valdivia   |   Tom Coshow   |   Rene Buest   |   Colleen Graham   |   Jennifer Barry   |   Matthew Brown   |   Neha Sethi   |   Hardeep Singh   |   Chrissy Healey   |   Gunjan Gupta   |   Fabio Di Capua   |   Scott Frederick   |   Ben Fieselmann   |   Danny Ryan   |   Ted Chamberlin   |   Ed Anderson   |   Cathy Tornbohm
Research Mar 2026
... Access Insights Already a Gartner client? GenAI has transformed data management, driving advanced automation and highly personalized user experiences. Chief product officers who prioritize GenAI adoption with strong governance and continuous innovation can build client trust and keep their products competitive ...

Analyst(s):   Sharat Menon   |   Nini Benny
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