... Microsoft encourages customers to upgrade from Microsoft 365 E3 to E5 by offering aggressive discounts and promoting its broader feature-set. However, SPVM and IT leaders should jointly assess if — and when — the extra capabilities will offer sufficient value to warrant the licensing cost uplift in the ...
Analyst(s): Michael Silver
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... the experiential role of the physical store in unified retail commerce execution. Follow these steps to deliver highvalue unified retail commerce experiences for digital business execution. Complete the form to get your free copy. ...
... organization. In our monthly AI briefing for March 2026, learn about Claude Code’s Agent Teams, the rise of agent harnesses, and runtime-generated experiences with AI agents. Analysis Research Highlights Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): C.A. Swan | Brent Stewart | Gary Olliffe | Mark O'Neill | Brian Minning
... visitor conversions. CMOs must ensure the site continues to support buyer progression by delivering buyer enablement via AI answer engines and AI chat experiences. Insights at a Glance Issue Impact Implications Contributors Gartner Recommended Reading Gartner Insights Abstract ...
... use this research to understand how generative AI for content generation, segmentation and risk mitigation create more effective loyalty program experiences and increase loyalty program effectiveness. Insights at a Glance Strategic Planning Assumptions Issue Context Impact Brief More Detail Gartner Recommended ...
... HR operations and HR shared services teams face mounting efficiency and employee experience expectations. CHROs can use this research to pinpoint where AI agents solve HR ops challenges — like high volumes, administrative burden, and inconsistent service — to elevate impact across the organization. ...
... strategic health indicators for IT service desks that can help heads of I&O improve business outcomes by accelerating service fulfillment, improving user experience and reducing operational risk. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... Service catalogs act as IT’s front door and are critical enablers of digital experience. Well-established catalogs empower self-service, reduce Level 1 demand and strengthen IT’s perception of a service partner. This research helps IT operations specialists build and manage useful catalogs. Overview ...
... 15 GenAI use cases in the enterprise communications and collaboration domain. Heads of I&Os must apply the relevant use cases to improve employee experience and team performance, and to shape the overall enterprise communications and collaboration investments. Overview How to Use Use-Case Scoring Breakdown ...