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Premium Research Oct 2025
... cost pressures and real-time supply chain visibility demands. This note guides supply chain technology leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Peer Community Contributor
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Premium Research Oct 2025
... monitoring tools to ensure uptime and detect anomalies swiftly. This note guides infrastructure and operations leaders to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Peer Community Contributor
Research Nov 2025
... Access Insights Already a Gartner client? Societal polarization has heightened the risk of organizations experiencing brand hate, an intense, potentially dangerous negative emotion toward its brand. Traditional crisis communications by CCOs are often ineffective or counterproductive against this deeper ...

Analyst(s):   Paul Swiergosz
Research Oct 2025
... at the frontline, shaping whether change efforts succeed or stall. HRBPs must partner with them to amplify real-time employee success stories and experiences, ensuring change is meaningful and not just manageable. Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Portia Biswas
... everything that surrounds them, and, as investments are made into digital business and customer experience, it is hoped that supply chain adjacencies will be considered and developed as well. In advanced customer-facing strategies, this is already happening, but is not yet mainstream. CSCOs and senior ...
Premium Research Mar 2024
... Gartner’s 2023 IT Symposium/Xpo emphasized the need for insurers to reset their digital strategies and focus on next-generation CX and autonomous processing. This summary of sessions discusses the future of insurance and advice for CIOs to guide their technology investments for the coming years. Gartner ...

Analyst(s):   Jack Polizzi   |   Kimberly Harris-Ferrante   |   Laurie Shotton   |   Lachezar Manasiev
Premium Research Oct 2023
... CIOs are making to deliver business outcomes. CIOs are increasing investments in cybersecurity, business intelligence and cloud platforms to excel at CX, revenue generation and compliance. Overview Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Robert Yanckello
Premium Research Apr 2025
... more costly for vendors to deliver than a typical software or SaaS application. This creates margin risk for vendors, who pass it on to unsuspecting customers via pricing and packaging. CIOs can use this research to anticipate risks and prevent a costly budget shock. More Detail Gartner Recommended Reading ...

Analyst(s):   Stewart Buchanan   |   JoAnn Rosenberger   |   Bill Ryan
Premium Research Apr 2025
... Most B2B CMOs focus on helping buyers buy, without thinking of the customer’s broader change context. But nearly all B2B purchases signify some form of organizational change. This #Hashtags Podcast episode covers how successful CMOs strategize beyond the sale to account for buyers’ change readiness. ...

Analyst(s):   Alexandra Bellis   |   Sharon Cantor Ceurvorst   |   Dorian Cundick
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