... 2020 Gartner Survey Reveals 66% of Organizations Increased or Did Not Change AI Investments Since the Onset of COVID-19 Cost Optimization, Customer Experience, and Revenue Growth are Top Focus Areas for AI Initiatives A Gartner, Inc. poll of roughly 200 business and IT professionals on September 24, ...
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... The B2B sales landscape is undergoing a significant transformation. AI advancements and evolving customer expectations are eroding traditional full-time teams and prompting CSOs to leverage gig sales forces to create dynamic, scalable and cost-effective organizations that drive sustainable growth. Overview ...
... Access Research Already a Gartner client? CSOs face mounting pressure to grow their global accounts, but struggle to meet rising customer expectations and reduce internal friction. This research provides CSOs with strategies to grow global accounts by unifying sales teams, overcoming disjointed execution ...
... mindset’s critical role. These insights help CSOs cultivate three mindsets — growth, resilience and risk tolerance — that improve quota attainment and customer growth and acquisition. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... technology stacks and buyers tightening budgets, tech CEOs must double down on demonstrating value, as nice-to-have AI solutions will struggle to attract customers. Reset your partner strategy to drive this value and continue to grow through potential recessionary headwinds. Overview Strategic Planning Assumption ...
... Access Research Already a Gartner client? Pressure to implement generative AI solutions has renewed interest in knowledge management programs, but customer service and support leaders often face questions about the program’s impact. Use this research to tell a data-driven story about the value of knowledge ...
Analyst(s): John Quaglietta | Patrick Quinlan | Jennifer MacIntosh
... CMOs need to convince C-suite peers to invest in website redesign and optimization projects to improve customer and commercial outcomes. Use this template to articulate the strategic plan, demonstrate business value, and gain buy-in for website redesign or optimization efforts. When to Use Directions ...
... Startup tech CEOs must build a clearly defined go-to-market (GTM) strategy to effectively target and engage with their ideal customer profile. They can use this ignition guide to determine critical tasks, ranging from choosing a targeted audience to building winning sales enablement collaterals. Overview ...
Analyst(s): Tech CEO Research Team | Raymond Paquet
... Supervisor coaching is a powerful tool for improving frontline efficiency and performance, but customer service and support leaders find that it’s often ineffective. Hunter Douglas empowers its supervisors with the training, feedback and time needed to dramatically improve its coaching’s impact. Case ...