... Access Research Already a Gartner client? Pressure to implement generative AI solutions has renewed interest in knowledge management programs, but customer service and support leaders often face questions about the program’s impact. Use this research to tell a data-driven story about the value of knowledge ...
Analyst(s): John Quaglietta | Patrick Quinlan | Jennifer MacIntosh
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... Supervisor coaching is a powerful tool for improving frontline efficiency and performance, but customer service and support leaders find that it’s often ineffective. Hunter Douglas empowers its supervisors with the training, feedback and time needed to dramatically improve its coaching’s impact. Case ...
... mindset’s critical role. These insights help CSOs cultivate three mindsets — growth, resilience and risk tolerance — that improve quota attainment and customer growth and acquisition. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... The B2B sales landscape is undergoing a significant transformation. AI advancements and evolving customer expectations are eroding traditional full-time teams and prompting CSOs to leverage gig sales forces to create dynamic, scalable and cost-effective organizations that drive sustainable growth. Overview ...
... Access Research Already a Gartner client? CSOs face mounting pressure to grow their global accounts, but struggle to meet rising customer expectations and reduce internal friction. This research provides CSOs with strategies to grow global accounts by unifying sales teams, overcoming disjointed execution ...
... cutting-edge Earth intelligence technology to stay ahead in the AI race for monitoring local and global economic activity to drive business value for their customers. Overview Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Aakanksha Bansal | Bill Ray | Nick Ingelbrecht
... as key innovators, aiding enterprises in deploying cutting-edge GenAI solutions. Product leaders should seize the opportunity to fill the gaps in customers’ resources and expertise by targeting the frontier of emerging AI technologies. Overview Strategic Planning Assumptions Analysis Gartner Recommended ...
... and digital technologies to drive decisions with unprecedented scale, accuracy and cost-efficiency. Product leaders must build an approach to help customers scale up or they will limit their future revenue potential. Overview Strategic Planning Assumptions Analysis Gartner Recommended Reading Gartner Research ...
... value. Product leaders must use evidence-based frameworks to benchmark against what’s working in production and target opportunities based on observed customer needs. Overview Strategic Planning Assumptions Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Raymond Paquet | Eric Goodness | George Brocklehurst