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... agreements allocating customers or geographic territories or markets Do not agree to refrain from competing for certain customers or in certain countries in exchange for not having to face competition from another customer or in another country Disclose any disaggregated, customer-specific information ...
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... address attrition causes and stabilize the workforce. Improve the employee experience Uncover what's working for your employees and what needs improvement. Develop a comprehensive action plan to improve the employee experience based on tailored employee feedback. Leverage our Peer-Sourced Employee Surveys ...
Research Aug 2025
... Access Research Already a Gartner client? Technical debt, lack of business fit, skills gaps and high costs are driving enterprise systems customers to modernize their applications. While tools can help heads of infrastructure and IT operations in reducing modernization efforts and risks, it is essential ...

Analyst(s):   Alessandro Galimberti   |   Dennis Smith   |   Howard Dodd
Premium Research Sep 2025
... increasing uncertainty from the emergence of generative and agentic AI, and the impending convergence with CRM CEC solutions. This research helps customer service and support technology leaders find the best-fit providers for their needs. Market Definition/Description Magic Quadrant Vendor Strengths ...

Analyst(s):   Pankil Sheth   |   Megan Fernandez   |   Drew Kraus   |   Jason Bridge   |   Pri Rathnayake
Premium Research Sep 2025
... primarily offer telephony, meetings, messaging and contact center, and are trying to differentiate with AI capabilities that are mostly focused on customer-facing and collaboration features. This research helps heads of I&O select providers that align with their organizations’ needs. Strategic Planning ...

Analyst(s):   Megan Fernandez   |   Rafael Benitez   |   Nitin Narang   |   Pankil Sheth
Premium Research Aug 2025
... trends shaping how organizations select a public cloud provider in 2025. Use this Magic Quadrant to understand how hyperscalers are adapting to new customer demands and determine which providers are right for your business. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Alibaba ...

Analyst(s):   Dennis Smith   |   Ed Anderson   |   Carolin Zhou   |   Tony Harvey   |   Alessandro Galimberti   |   Douglas Toombs
Premium Research Nov 2025
... Internal developer portals consolidate the internal developer platform’s capabilities into a single touchpoint that streamlines the developer experience. Software engineers should use this reference architecture to integrate portals with platform systems and increase developer productivity. Architecture ...

Analyst(s):   Gary Olliffe   |   Roy Triesscheijn
... Access case studies, keys to success and pitfalls to avoid — each contextualized with quick-hitting points and summaries — all within one unified experience. Designed for busy executives and their teams, these downloadable resources are hand-picked by Gartner analysts and can be directly leveraged to ...
... use of emerging technologies, such as AI, orchestration, and advanced analytics, across sourcing and procurement. Mr Bergfors has over 20 years of experience in the procurement space. As a practitioner he worked with both direct and indirect procurement in the manufacturing, pharmaceuticals and airline ...
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