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Research Jan 2024
... providers are deepening their insurance verticalization at the same time as insurtech solution providers are building their customer base. Product leaders must better grasp customer needs, growth opportunities and buyer behavior to support product planning and go-to-market strategy. Scope Analysis Topics ...

Analyst(s):   James Ingham
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Research Jan 2024
... in digital self-service channels, few customers fully resolve their service and support issues in self-service. Organizations need a strategy to increase self-service adoption and success rates, and deliver seamless connections to assisted channels when customers need them. Scope Analysis Topics Suggested ...

Analyst(s):   Eric Keller
Premium Research Mar 2024
... provider for IT leaders at midsize to large enterprises. Cisco uses an acquisition strategy to address changing customer requirements; however, integration across its products and pricing remain customer challenges. Overall Rating: Detailed Rating Gartner Recommended Reading Note 1: Gartner’s Financial Statement ...

Analyst(s):   Ant Allan   |   Jonathan Forest   |   Frank Marsala   |   Mike Leibovitz   |   Colin Fletcher   |   Peter Firstbrook   |   Evgeny Mirolyubov   |   Christine Tenneson   |   Pankil Sheth
Premium Research Oct 2024
... QSR point of sale continues its transition to a customer-centric platform designed to support new ways of customer engagement through new business models in unified retail commerce. CIOs of Tier 1 QSRs can use this guide to understand the capabilities of the solutions available in the market. Overview ...

Analyst(s):   Max Panther Hammond
Research May 2019
... Product management can improve customer satisfaction, speed to market and agility. Application leaders should follow these best practices to maximize success in applying product management to digital commerce payments. Key Challenges Introduction Analysis Determine What the Products Are First Transition ...

Analyst(s):   Dayna Ford
Research Sep 2025
... Insights Already a Gartner client? DevOps platforms provide software engineering teams with an integrated set of capabilities that improve developer experience across the SDLC and enable teams to rapidly deliver software. This research evaluates DevOps platform vendors to help leaders make buying decisions ...

Analyst(s):   Bill Holz   |   Thomas Murphy   |   Keith Mann   |   George Spafford
Article December 15 2025
... job. For example, are potential mergers, acquisitions or significant structural changes on the horizon? Is the enterprise shifting from product to customer centricity? Does it need to accelerate its go-to-market speed? Engage with CEO, CFO and CPO peers to clarify these strategic priorities and ensure ...
... maintainability of its industrial and engineering customers. Gartner provided the analyst advice and insights the client needed to rapidly build the capabilities required to service its SaaS and DaaS markets, deliver global digital solutions to its B2B customers and position the business for significant longer-term ...
... your top priorities against other sales leaders Benchmark your top priorities against other chief sales officers Disruptive technologies, changing customer dynamics, and shifting economic conditions mean CSOs must rethink their functional priorities and investments. Benchmark your top priorities against ...
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