... closer alignment with mutual goals. Chief sales officers can use this six-step guide to define JBP objectives, optimize resource allocation and conduct customer-focused sessions. Gartner Research ...
Analyst(s): Karan Anand
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... financial results for fiscal 3Q22 that were significantly short of the financial guidance it provided in May and issued a “going-concern” warning. Avaya customers should consider steps to mitigate risk in light of this warning. More Detail Gartner Insights Abstract ...
Analyst(s): Christine Tenneson | Frank Marsala | Megan Fernandez | Christopher Trueman | Drew Kraus | Daniel O'Connell | Rafael Benitez
... of organizational knowledge to chatbots. These systems have different life cycles, vendors and business owners. Application leaders responsible for customer service and support should retain this separation. More Detail Recommended by the Authors Gartner Insights Abstract ...
... Advanced analytics will impact all elements of the utility value chain, improving business outcomes across assets, commodity, revenue and customers. The energy transition demands event-driven business capabilities, which means CIOs must master advanced analytics at scale. Overview Strategic Planning ...
... Enterprises aim to be more adaptive to their customer needs and market dynamics while staying resilient by becoming “composable.” However, many IT leaders are unclear on what composability means, and on how to apply it in an organization. This Quick Answer provides guidance on those questions. Gartner ...
... selecting and negotiating with vendors, as well as for holding them accountable for statements made during the sales cycle. CRM leaders supporting customer service applications should use this template to identify differences among FSM vendors that can impact business outcomes. Gartner Insights Abstract ...
... announced its intention to acquire Wiz, one of the largest independent CNAPP providers. Cybersecurity leaders evaluating CNAPP offerings or who are Wiz customers should use this research to understand the implications and impacts of this deal should it finalize. More Detail Gartner Recommended Reading Gartner ...
Analyst(s): Dale Koeppen | Charlie Winckless | Neil MacDonald | Lydia Leong
... In December 2023, Software AG announced its intent to sell StreamSets and webMethods to IBM. Customers and prospects of Software AG’s webMethods should review the impacts of this transaction and prepare for any potential changes. Key Background Considerations for Technology and Service Selection Gartner ...
Analyst(s): Andrew Humphreys | Shameen Pillai | Paul Dumas
... become key innovators in helping enterprises deploy cutting-edge GenAI solutions. Product leaders should seize the opportunity to fill the gaps in customers’ resources and expertise by targeting the frontier of emerging AI technologies. Overview Strategic Planning Assumptions Analysis Gartner Recommended ...