... become key innovators in helping enterprises deploy cutting-edge GenAI solutions. Product leaders should seize the opportunity to fill the gaps in customers’ resources and expertise by targeting the frontier of emerging AI technologies. Overview Strategic Planning Assumptions Analysis Gartner Recommended ...
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... will not evolve unless HR leaders can redefine what success looks like. HR leaders can use this research to go beyond reactive measures focused on HR customer service and toward proactive metrics that provide strategic value to the business. Gartner Recommended Reading Gartner Research ...
... financial results for fiscal 3Q22 that were significantly short of the financial guidance it provided in May and issued a “going-concern” warning. Avaya customers should consider steps to mitigate risk in light of this warning. More Detail Gartner Insights Abstract ...
Analyst(s): Christine Tenneson | Frank Marsala | Megan Fernandez | Christopher Trueman | Drew Kraus | Daniel O'Connell | Rafael Benitez
... selecting and negotiating with vendors, as well as for holding them accountable for statements made during the sales cycle. CRM leaders supporting customer service applications should use this template to identify differences among FSM vendors that can impact business outcomes. Gartner Insights Abstract ...
... management software buyers face software options that fail to cover some use cases or processes but do not find out until after making a purchase. Customer service and support technology leaders can use this presentation to organize business needs that will drive functional priorities. Gartner Insights ...
... Customer service and support technology vendors are classified under an array of acronyms with definitions that say little or sound the same. Use this research to get up to speed on three of the most critical, colliding, and confused markets. More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... of organizational knowledge to chatbots. These systems have different life cycles, vendors and business owners. Application leaders responsible for customer service and support should retain this separation. More Detail Recommended by the Authors Gartner Insights Abstract ...
... Advanced analytics will impact all elements of the utility value chain, improving business outcomes across assets, commodity, revenue and customers. The energy transition demands event-driven business capabilities, which means CIOs must master advanced analytics at scale. Overview Strategic Planning ...
... Enterprises aim to be more adaptive to their customer needs and market dynamics while staying resilient by becoming “composable.” However, many IT leaders are unclear on what composability means, and on how to apply it in an organization. This Quick Answer provides guidance on those questions. Gartner ...