... efficient financial management and by unlocking the business value of their data. Companies that display low growth seldom recover, losing value, customers, employees and market momentum. Scope Analysis Topics Suggested First Steps Essential Reading Gartner Research ...
Analyst(s): Bryan Britz
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... Traditional support metrics fail to convey how service and support helps the business achieve results. Customer service and support leaders can use this toolkit to align metrics with evolving business objectives, introduce better-fit success measures, and focus their team on the most important work. ...
... Democratization of power and utilities services is increasingly dependent on digitally enabled value propositions that span markets, assets and customers. CIOs can use this research to prioritize and align IT strategy, driving new value propositions that deliver essential business outcomes. Overview ...
... delivers expected results. Before generating demand, you must first grow your storytelling power — not about your own products but about the target customer’s problems. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... Many customer service and support leaders underestimate the time and resources required to optimize knowledge management for an AI assistant rather than a human user. Learn how CarMax revamped their knowledge management program to increase the accuracy of their agent-facing AI assistant. Case Overview ...
Analyst(s): Aman Jagdev | Kim Hedlin | Emily Potosky
... I&O leaders are increasing the pace of technology adoption to respond to growing and changing customer demands. All technologies in deployment are expected to reach adoption before the end of 2024.This webinar addresses questions on the technologies deployed and what it means for the future of IT. Session ...
... strategies are critical for quick-service restaurants as they sharpen their focus on the convergence of AI and automation for operational efficiency and customer engagement. QSR CIOs can use this research to identify opportunities to create competitive advantage. Overview Strategic Planning Assumption What ...
... Stakeholders, both in and outside IT, can struggle to effectively use I&O resources, missing their full potential. Learn how I&O leaders can use customer-facing strategies to intervene promptly, address root issues, demonstrate value and elevate influence in stakeholders’ decision-making processes. ...
... Gartner client? Traditional approaches to establishing security programs often yield a lengthy backlog of uncompleted tasks and result in dissatisfied customers and stakeholders. SRM leaders can achieve scale with security initiatives by using a six-step transition to a product-centric security operating model ...