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Premium Research Nov 2024
... greatest impact on buyer trust in their target segments. Based on the results, product leaders can develop go-to-market plans tailored to their ideal customer profiles. Data Insights Directions for Use About This Research Recommended by the Authors Gartner Research ...

Analyst(s):   Hank Barnes   |   Derry Finkeldey   |   Mansimran Narang
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Premium Research Sep 2023
... This prism plots 20 of the most prominent use cases for AI in CSP network, and customer and business operations against business value and feasibility. CIOs planning to adopt and advance their AI strategy can use this to complement their strategic pitch to CSPs and guide them on AI application. Overview ...

Analyst(s):   Sylvain Fabre   |   Kameron Chao   |   Pulkit Pandey
Premium Research Mar 2025
... Customer service and support technology leaders transitioning from outdated on-premises contact centers to CCaaS can gain from AI innovations, elasticity, vendor consolidation and strong security compliance. To fully benefit, they must plan for configurable, not customizable, tech using APIs and integrations ...

Analyst(s):   Jason Bridge
Research Oct 2020
... and go-to techniques of innovation heavyweights. CIOs can use this case study to explore the innovation approaches of NTT DATA, including managing customer needs, developing talent and fostering a culture for innovation. Overview Analysis Gartner Recommended Reading Note 1: Disclaimer Gartner Insights ...

Analyst(s):   Tsuneo Fujiwara
Research Jun 2017
... industry-unique requirements and rules of engagement, some cloud IaaS providers offer solutions specifically designed for U.S. federal government customers. Market Differentiators FedRAMP Compliance Department of Defense and Other Sensitive Requirements Who Can Use Federal IaaS Solutions? Considerations ...

Analyst(s):   Katell Thielemann   |   Lydia Leong
Premium Research Feb 2023
... To improve selling skills and optimize how revenue teams engage with buyers and customers, identify best-fit offerings in the revenue enablement platforms market. This Toolkit will help application leaders develop a request for proposal that accounts for functionality relevant to their requirements. ...

Analyst(s):   Elizabeth Jones   |   Melissa Hilbert
Research Nov 2020
... heavyweights. CIOs can use this case study to explore the innovation approaches of Grupo Coppel, including strategic alignment, continuous learning and customer centricity. Overview Analysis Gartner Recommended Reading Note 1: Gartner Innovation Case Study Series Gartner Insights Abstract ...

Analyst(s):   Nicholas Evans
Research Oct 2017
... McDermott is drilling into digital’s potential as part of its business strategy. McDermott is transforming operations to help oil and gas customers leverage the value of digital and increase operational efficiencies. McDermott’s CIO believes digital will open up new channels for the business. Case Study ...

Analyst(s):   Jan-Martin Lowendahl   |   Chris Howard   |   Jennifer Mitchell   |   Tomas Nielsen   |   Andy Rowsell-Jones
Research Jan 2021
... Gartner client? Given that an increasing number of employees outside IT need to build or customize data and technology solutions to support business or customer outcomes, CIOs can use this Ignition Guide to help employees across the enterprise develop the required digital skills. Overview Steps Recommended ...

Analyst(s):   CIO Research Team
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