Analyst(s): Peter Brannigan | Geraldine Garaud | Marco D'Ascoli
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... SaaS student information systems are evolving slowly, even as customer interest and vendor investments grow. Complex SIS transitions are impacted by changing business models, limited resources or cautious leadership. Higher education CIOs can use this research to evaluate and navigate in the market. ...
... Access Research Already a Gartner client? Recent Microsoft sales and program changes signal a shift to the less-familiar Microsoft Customer Agreement-Enterprise. IT sourcing, procurement and vendor management leaders can use this research to identify key differences from the Enterprise Agreement and ...
Analyst(s): Stephen White | Ben Jepson | Yoann Bianic
... Already a Gartner client? B2B organizations are strongly investing in CRM lead management applications to drive conversion of unknown contacts to known customers. Application leaders can use this research with their marketing teams to help them both before and during the vendor evaluation process. Key Challenges ...
... The Gartner 2017 CIO Survey shows that digitalization continues to define how enterprises interact with customers. As more enterprises join the digital ecosystems, CIOs must assess their organizations' critical capabilities to accelerate development of products, services and innovation. Data Insights ...
... The new revenue recognition standard, ASC 606, markedly shifted how companies record and disclose revenue from contracts with customers. Learn the best practices corporate controllers developed as they adopted and applied the standard, as well as the ongoing challenges they face. Introduction Implementation ...
... Intelligent Apps Fits in the Top 10 Intelligent Apps Focus on Well-Scoped Purposes What Intelligent Apps Makes Possible Virtual Personal Assistants Virtual Customer Assistants Actions Appendix: The Other Top Strategic Technology Trends for 2017 Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): David Cearley | Mike Walker | Alexander Linden
... This summary features inputs from 18 members on the approaches they use for building digital capabilities for customers. These approaches include building in-house development centers, using with service providers (like Accenture or TCS), working with VCs/startups, or relying on existing SaaS suppliers ...