... Intelligent Apps Fits in the Top 10 Intelligent Apps Focus on Well-Scoped Purposes What Intelligent Apps Makes Possible Virtual Personal Assistants Virtual Customer Assistants Actions Appendix: The Other Top Strategic Technology Trends for 2017 Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): David Cearley | Mike Walker | Alexander Linden
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... This summary features inputs from 18 members on the approaches they use for building digital capabilities for customers. These approaches include building in-house development centers, using with service providers (like Accenture or TCS), working with VCs/startups, or relying on existing SaaS suppliers ...
... Analysis Why Digital Commerce Matters to CMOs What's in It for You What's in It for the Marketing Organization Strategic Leadership Shared Market and Customer Insight Access to Digital Commerce Data What You Need to Do Do This First Priority Actions for You Priority Actions for Your Team Gartner Recommended ...
... previous version. Security and risk management leaders who focus on fraud prevention and secure payment should use it to deliver mostly friction-free customer authentication into the payment flow and to meet regulatory obligations. Impacts Analysis Impacts and Recommendations 3DS-2 Can Facilitate Effective ...
Analyst(s): Akif Khan | Jonathan Care | Dayna Ford
... digital innovation efforts. Analysis Innovation Demands a Combination of Iterative, Experimental Approaches Use Design Thinking to Understand the Customer and Discover the Real Need Evolve the Innovation Using Lean Startup Use Agile to Build Out and Evolve the Technology Elements of the Innovation Putting ...
Analyst(s): Saul Brand | Neil Osmond | Marcus Blosch
... must adjust their leadership approach in business reviews by favoring business value metrics over subjective information to ensure products deliver customer value. Key Challenges Introduction Analysis Reinvent the QBR by Refocusing Stakeholders on Business Outcomes Make Better Collaborative Business Decisions ...
... e-commerce delivery options can be challenging. VPs of e-commerce and CIOs should determine what type of SaaS e-commerce services are needed to meet customers' anytime/anywhere expectations and develop world-class e-commerce operations. Key Challenges Introduction Analysis Understand the Differences Between ...
... Changing customer expectations propel application leaders to leverage digital commerce technology to become a digital business. They can leverage lessons learned submitted to Gartner Peer Insights to ensure that their own digital commerce implementation is successful. Overview Peer Lessons Learned Lesson ...