... voice-of-the-customer programs do not include a supply chain perspective, creating a critical void in customer experience enhancement. To improve overall CX, chief supply chain officers must establish a VoC program that includes insight into the supply chain services and KPIs customers value. Overview ...
Analyst(s): Kevin Otto | Michael Dominy
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Moving from just traditional SEO to answer engine optimization (AEO) isn’t just a tweak—it’s a new way of thinking about how both human and machine customers find and use your content. You’ll need to reshape your approach to make sure you’re speaking their language. This session will equip tech marketers ...
... Optimize Your Customer Success Program Uncover four foundational pillars to scale your customer success function. By 2025, 60% of customer success programs will monetize their services to fund their programs. As organizations navigate economic uncertainty and the customer success function continues to ...
... architectures for emerging use cases. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a CDAO Gartner Insights Abstract ...
... need to expand AI initiatives beyond pilots. This guide provides the leaders responsible for AI a clear framework to navigate the experiment-to-scale journey. Strategic Planning Assumptions Analysis Research Highlights Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Sumit Agarwal | Craig Porter | Pieter den Hamer | Rita Sallam | James Plath | Tigran Egiazarov | Mehmet Yaliman | Hugo Meyer
... the benefits of these various changes. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a PPM Leader Gartner Insights Abstract ...
... infrastructure against rapid exploits. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a Head of Infrastructure and IT Operations Gartner Insights Abstract ...
Analyst(s): Joe Antelmi | Federico De Silva | Nathan Hill
... use this research to better drive revenue by using healthcare-specific enterprise and buyer personas, job titles and buying roles across the buyer journey. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...
... and business-owned risk management. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a General Counsel Gartner Insights Abstract ...