... Access Research Already a Gartner client? Autodesk struggled to drive new customer acquisition growth. CSOs can use this case study to learn how Autodesk developed and launched agile hunter sales pods to enhance their ability to identify and pursue new business opportunities. Case Overview Problem Critical ...
Analyst(s): Michael Katz | Greg Hessong
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... Finds More Than Half of Customer Service Journeys Now Start on Third-Party Platforms STAMFORD, Conn., July 23, 2025 Service Leaders Must Adapt Strategies to Engage Customers on Search Engines, Social Platforms, and GenAI Tools More than half (51%) of all customer service journeys now begin on third-party ...
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