... Digital technologies promise R&D leaders numerous opportunities to upgrade their products and processes. Join this webinar to benchmark your organization’s digitalization progress, understand common challenges and gain insight into the opportunities enabled by R&D’s digital transformation. Session De ...
Analyst(s): Atul Dighe | Wallace Puckett
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... Most I&O organizations will curate, integrate and enhance vendor solutions, rather than build fully custom-made I&O platforms. Infrastructure architects can use this research to choose an appropriate implementation model from the spectrum of IPE possibilities. Overview Problem Statement The Gartner App ...
Analyst(s): Paul Delory | Lydia Leong | Ross Fomerand
... Access Insights Already a Gartner client? Measuring is key to evaluating the progress of culture change. The common measurement methods via surveys and focus groups provide only a small part of the story. CIOs can use the empirical methodology outlined in this research to measure the progress of cultu ...
Analyst(s): Daniel Sanchez Reina | Christie Struckman
... Access Insights Already a Gartner client? CIOs aiming to make organizations more competitive through IoT and digital business transformations need to recognize differences between IoT, IT and OT. Methodologies, priorities and organizational capabilities must be transformed together with IoT technology ...
... Gartner for HR
Transforming HR to Build an Elite
Workforce
Company: Coca-Cola Bottling
Company United
Industry: Food and Beverage
Revenue: Approx. $3 Billion
Employees: 10,000+
Mission-critical priority
As Coca-Cola Bottling Company grew 3.5 times through acquisitions, VP of HR Gianetta ...
... Customer service and support leaders are under pressure to make a fast and outsized impact on their function. To do that, they need to secure “quick wins” — new and visible contributions to the success of the business. This research identifies quick wins leaders can leverage to drive business value. ...
... risk being sidelined. To safeguard and amplify the service organization’s value, leaders must break from the status quo, shape perceptions, leverage customer insights, and build influential executive alliances. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... their customers, employees and themselves. To thrive in this evolving landscape, service and support leaders must drive better ROI from technology investments, tailor digital service offerings to meet customer preferences for conversational engagement and restructure their organizations to enhance customer ...
... Executives may perceive an online customer community as only a support vehicle. But revenue and retention leaders can amplify a community’s influence on outcomes like product adoption, customer retention and revenue growth by driving ongoing member engagement and measuring community impact. Overview ...