... leaders build their loyalty programs on customer needs and expectations. This research outlines how to use VoC data to understand customer preferences, personas to tailor loyalty programs and journey maps to identify critical touchpoints to engage with target customers. Analysis Research Highlights Gartner ...
Analyst(s): Halle Stern
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... Building a security operations center from scratch can be a journey for any security architect. This second note in the series discusses how to use your justification plan to build a feasible detection stack and get the detection and response operations in motion. Overview Problem Statement The Gartner ...
Analyst(s): Alex Tytarenko | Kevin Schmidt | Steve Santos
... It can take multiple years to create a security operations center that performs as expected, and this journey can feel similar to creating a center of excellence for threat detection and response. This note will help security architects plan their first steps in building a SOC. Overview Problem Statement ...
Analyst(s): Alex Tytarenko | Steve Santos | Kevin Schmidt
... Eight metrics should form the backbone of most customer service and support leaders’ performance strategies, yet they’re often missing, misprioritized or incorrectly calculated. Use this research to ensure you focus on appropriate measures and calculate them correctly. Analysis Research Highlights Contributors ...
... Digital customer service investments today face high expectations for quick returns. This research assists service technology leaders in developing more responsive and modular business cases and fostering collaboration to improve adaptability to market changes and accelerate speed to value. Overview ...
... Planning, Logistics and Customer Service Director, and Global Head of Customer Service COE. Developing a customer centric supply chain CSCO Supply Chain Strategy Predicts Customer Experience Establishing ecosystem partnerships Understanding CSCO Score Results Supply Chain Growth, Customer Needs and Business ...
... Nowadays, it’s not about what customers want or are willing to pay. It’s about what they will tolerate, e.g., inconvenience, errors and privacy intrusions. What used to be considered sneaky and exploitative is becoming mainstream. This research examines the new rules of the tolerance economy. Overview ...
... Cloud security posture management tools enhance cloud security by automating compliance checks, threat detection and remediation processes. This note guides security and risk management leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Readi ...
... Access Research Already a Gartner client? Full-stack hyperconverged infrastructure software provides software-defined storage, enables server virtualization and helps manage networks. This note guides infrastructure and IT operations leaders to learn from ratings and reviews by their peers shared on G ...