... Gartner First Takes Fresh insights on emerging trends The importance of cloud sovereignty —data, operational and technological —has been multiplied by ongoing geopolitical turmoil. CISOs should consider if “just sovereign enough” offerings can meet their enterprise risk management needs, and if the tr ...
Analyst(s): Lydia Leong | Charlie Winckless | Harry Collinge
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Financial Services Client Success Stories Learn how Gartner helps financial services teams around the world achieve their mission-critical priorities ...
... Gartner for Software Engineering Client Stories Learn how Gartner helps software engineering and development teams around the world achieve their mission-critical priorities. See how Gartner clients achieve success Additional Client Stories ...
... all the information the encounter — what Gartner calls Sense Making. Instilling confidence with buyer enablement Customers spend around two-thirds of any B2B buying journey gathering, processing and deconflicting information. They value suppliers that provide them with the right information through the ...
... While commonplace measures of issue resolution continue to be essential components of the customer service and support leader’s dashboard, leaders need to embrace new metrics to truly evangelize the function’s value. In this research, we propose twelve new measures leaders should consider adopting. ...
Analyst(s): Christopher Sladdin | Jennifer MacIntosh
... of costly rep time per customerjourney because reps aren’t asking customers to repeat information they have already provided.” With 88% of customerjourneys starting in self-service touching multiple channels, customer service and support leaders must recognize that creating seamless transitions between ...
... gain insights into the key elements of customer experience, including its definition, measurement and implementation. The session introduces tools like personas and journey maps, illustrating best practices and foundational topics essential for understanding customers. Session Description Learning Objectives ...
... Customer service and support leaders often find that technology vendors fall short in providing the support that helps them maximize their investment. RightMoon* incentivized better support with outcome-based partnership and integrated management that aligned the vendor’s business goals with its own. ...
... Access Research Already a Gartner client? Gartner data suggests that customer service and support leaders’ technology investments often fail to achieve desired goals. This research presents their views on why tech investments often do not succeed, as well as Gartner’s advice on how to overcome common ...