You searched for

Gartner client? Log in for personalized search results.

Show Filters

Filter Results Cancel
Clear All

7,674 Results found

Sort
Research Jan 2021
... Access Insights Already a Gartner client? Competition in the customer analytics market is increasingly coming from providers offering solutions with innovative AI capabilities for advanced sentiment analysis, graph analytics and real-time customer insights. Overview Analysis Product or Portfolio Overview ...

Analyst(s):   Jessica Ekholm   |   Melissa Davis
Get more from Gartner

Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.

Research Jun 2024
... Access Research Already a Gartner client? Outsourcing vendors regularly evolve their offerings, but customer service and support leaders seldom keep up with their partner’s maturing capabilities. This research will help you identify your current business process outsourcing partnership maturity and how ...

Analyst(s):   Brady Holbrook   |   Deborah Alvord   |   Brian Weber   |   Rupinder Chandhok
Premium Research Mar 2024
... B2C CSS leaders are using technology to improve self-service capabilities, create seamless customer experiences, and enhance customer value. Product leaders selling to the B2C CSS function can use this presentation to learn about the priorities of B2C CSS leaders to align their go-to-market strategy. ...

Analyst(s):   Tech Buying Behavior Research Team
Research Oct 2017
... Thirty members discuss customer-facing virtual assistant technology, including current level of experience with the technology, industry by industry use cases and expectations, benefits realized, challenges faced, and lessons learned. Gartner Insights Abstract ...

Analyst(s):   Consult the Board Research Team
Conference June 7 - 8
... Deep dive into essential topics, including AI in sales, customer acquisition, retention and growth. Agentic AI in Sales Uncover how agentic AI is transforming sales, driving action and insights, enhancing decision making for sales teams. Customer Retention and Growth Explore methods to strengthen relationships ...
... application research team. She is a CRM and Customer Experience industry thought leader. Her Research focuses on global technology trends, market dynamics and business strategies for CRM and CX, AI and customer data management platform, customer services and support, customer 360, and adoption best practices. ...
Research Oct 2025
... Access Research Already a Gartner client? AI promises increased productivity, yet many productivity-focused initiatives fail to achieve positive ROI. Service and support leaders looking to cut costs or drive growth by deploying AI need to learn about and account for the barriers keeping them from real ...

Analyst(s):   Patrick Quinlan   |   Emily Potosky
Premium Research Sep 2025
... Technology projects require stakeholder alignment, but stakeholders often have competing objectives that undermine ROI. To maximize returns, leaders must adjust their processes and incentive structures to ensure alignment among key stakeholders. Insights at a Glance Impact Brief Actions and Cautions Suc ...

Analyst(s):   Emily Potosky   |   Kim Hedlin
Research Oct 2025
... Access Research Already a Gartner client? The intelligent front door is revolutionizing service, challenging old service models and introducing change that many are unprepared to address. Service and support leaders should use this research to avoid the most common IFD implementation pitfalls. Insights ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Items per page: 1531–1539 of items 171 of 853 pages