... Service and support leaders are too often perceived as cost-center managers by leaders outside their function. The problem pyramid framework helps service and support leaders communicate their organization’s value by capturing their strength in tackling critical business challenges. Overview Conclusio ...
Analyst(s): Kim Hedlin | John Quaglietta
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... Service and support expectations have evolved, yet organizational structures have not, limiting optimal outcomes. Leaders can use this framework to evaluate and design their organizational structures to effectively address changing priorities and deliver increased value to their organizations. Gartne ...
... Access Research Already a Gartner client? AI is a catalyst for reshaping the service and support value proposition, transforming it beyond issue resolution to delivering innovation and value. Successful transformation starts with leadership. Leaders must acquire and cultivate the skills needed to succ ...
... order status information to support enterprise-wide Key Performance Indicators (KPIs). Furthermore, KPIs combining manufacturing, supply chain, and customer service processes are not readily available in packaged Enterprise Resource Planning (ERP), supply chain management, or fragmented plant IT systems ...
... safely, and reducing time to value. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a Head of Infrastructure and IT Operations Gartner Insights Abstract ...
... practices to maximize the ROI from AI. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a Software Engineering Leader Gartner Insights Abstract ...
Analyst(s): Tigran Egiazarov | Brad Dayley | Brian Minning
... technical debt to enable modernization. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a Head of Infrastructure and IT Operations Evolving Insights History Gartner Insights Abstract ...
Analyst(s): Joe Antelmi | Nathan Hill | Federico De Silva
... Customer Service AI: The Top Use Cases Driving Value AI is transforming customer service, unlocking new levels of efficiency and customer experience. How customer service AI creates measurable business impact Customer service AI is no longer a future promise—it’s a present-day driver of value and operational ...
... UCE is a prerequisite for pervasive AI and advanced simulation capabilities. This research assists CIOs in advancing their intelligent operations journey. Gartner Insights Abstract ...