... Communications service providers strive to improve customer experience and better monetize their networks, yet struggle to fulfill these desired business outcomes. CSP CIOs can use this Hype Cycle to assess key technologies and processes for inclusion in their plan for evolving CX and monetization. ...
Analyst(s): Pulkit Pandey | Susan Welsh de Grimaldo
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... safely, and reducing time to value. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a Head of Infrastructure and IT Operations Gartner Insights Abstract ...
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Analyst(s): Tigran Egiazarov | Brad Dayley | Brian Minning
... technical debt to enable modernization. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a Head of Infrastructure and IT Operations Evolving Insights History Gartner Insights Abstract ...
Analyst(s): Joe Antelmi | Nathan Hill | Federico De Silva
... UCE is a prerequisite for pervasive AI and advanced simulation capabilities. This research assists CIOs in advancing their intelligent operations journey. Gartner Insights Abstract ...
... Most customer service and support leaders think they’re measuring FCR but only capture channel-specific issue resolution. For customers, FCR includes all aspects of their journey. To ensure FCR measurements reflect multichannel journeys, combine customer survey, qualitative and quantitative data. Overview ...
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... Many utilities are stuck on legacy billing. CIOs who ignore modern customer platforms risk irrelevance. They must lead real-time, customer-first innovation to enable energy-as-a-service and behind-the-meter solutions that unlock new revenue. Strategic Planning Assumption Analysis Next Steps Gartner Recommended ...
... summary by discussing the various technology solutions members have adopted for planning functions, including supply chain, financial planning, sales & customer, trade promotion, and marketing. Next, we examine the current integration levels between members' supply chain, finance, and marketing and sales processes ...